IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q31: What is the purpose of two-factor authentication?
Backup data
Increase login security
Encrypt disks
Speed up boot time
Reduce bandwidth
Q32: Which tool is commonly used for ticketing in IT Support?
Excel
Zoom
Jira
Git
Slack
Q33: What is the purpose of two-factor authentication?
Backup data
Reduce bandwidth
Increase login security
Speed up boot time
Encrypt disks
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