IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q4: Which type of attack involves sending fraudulent emails?
MITM
SQL injection
Phishing
DoS
Brute force
Q5: Which tool in Windows shows system logs?
Disk Management
Event Viewer
Registry Editor
Device Manager
Task Manager
Q6: What type of storage is SSD?
Flash-based
Magnetic-based
Tape-based
Optical-based
Cloud-based
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