IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q682: What is Group Policy used for?
Install software
Encrypt emails
Manage user and computer settings
Assign IP addresses
Scan malware
Q683: What is a Service Level Agreement (SLA)?
Firewall rule
Software license
Contract on service expectations
Patch update
Backup schedule
Q684: Which virtualization software is open-source?
VirtualBox
Parallels
Hyper-V
Citrix
VMware Workstation
