IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q685: Which protocol is used to assign IP addresses automatically?
FTP
SNMP
DNS
DHCP
SMTP
Q686: Which metric measures time taken to resolve an issue?
SLA
MTTR
Uptime
Latency
MTBF
Q687: What is the purpose of sudo in Linux?
Execute commands as superuser
Start services
Create users
Restart system
Check disk space
