IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q688: What is the first step of ITIL incident management?
Restart system
Identify the incident
Resolve ticket
Close ticket
Escalate issue
Q689: Which Windows shortcut opens Task Manager?
Ctrl + S
Ctrl + Shift + Esc
Ctrl + Shift + D
Alt + Tab
Ctrl + Alt + T
Q690: Which metric measures time taken to resolve an issue?
Latency
MTBF
SLA
Uptime
MTTR
