IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q703: Which metric measures time taken to resolve an issue?
SLA
Uptime
Latency
MTBF
MTTR
Q704: Which technology allows secure remote desktop connections?
RDP
VNC
Telnet
FTP
SSH
Q705: What is the typical voltage of a desktop power supply?
12V
3.3V
220V
5V
110V
