IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q709: What is the first step of ITIL incident management?
Restart system
Close ticket
Resolve ticket
Escalate issue
Identify the incident
Q710: Which port is used by SSH by default?
22
23
443
110
25
Q711: What is the loopback IP address?
127.0.0.1
255.255.255.0
192.168.1.1
0.0.0.0
10.0.0.1
