IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q718: Which port is used by SSH by default?
23
22
25
110
443
Q719: Which port is used by SSH by default?
25
110
23
22
443
Q720: Which metric measures time taken to resolve an issue?
Uptime
SLA
MTBF
MTTR
Latency
