IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q760: Which RAID level provides only striping with no redundancy?
RAID 0
RAID 6
RAID 1
RAID 5
RAID 10
Q761: What is the first step of ITIL incident management?
Close ticket
Escalate issue
Restart system
Identify the incident
Resolve ticket
Q762: What does 'chmod 755 file.sh' do in Linux?
Moves file
Encrypts file
Deletes file
Sets read/execute for all, write for owner
Compresses file
