IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q766: Which tool is commonly used for ticketing in IT Support?
Git
Jira
Slack
Excel
Zoom
Q767: Which technology allows secure remote desktop connections?
Telnet
RDP
FTP
SSH
VNC
Q768: Which tool in Windows shows system logs?
Registry Editor
Task Manager
Device Manager
Event Viewer
Disk Management
