IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q775: What does escalation mean in IT support?
Moving an issue to higher expertise
Assigning an IP
Closing a ticket
Restarting a system
Installing updates
Q776: Which port is used by SSH by default?
25
22
443
110
23
Q777: What is the default port for LDAP?
389
443
21
80
636
