IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q781: Which tool in Windows shows system logs?
Task Manager
Registry Editor
Device Manager
Event Viewer
Disk Management
Q782: Which technology allows secure remote desktop connections?
VNC
FTP
Telnet
RDP
SSH
Q783: What is the purpose of two-factor authentication?
Encrypt disks
Reduce bandwidth
Increase login security
Speed up boot time
Backup data
