IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q796: Which Windows shortcut opens Task Manager?
Ctrl + Shift + D
Alt + Tab
Ctrl + Shift + Esc
Ctrl + Alt + T
Ctrl + S
Q797: Which virtualization software is open-source?
VirtualBox
Parallels
Hyper-V
Citrix
VMware Workstation
Q798: What is the first step of ITIL incident management?
Identify the incident
Resolve ticket
Escalate issue
Close ticket
Restart system
