IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q958: Which tool in Windows shows system logs?
Device Manager
Task Manager
Disk Management
Event Viewer
Registry Editor
Q959: Which layer of the OSI model deals with routing?
Transport
Session
Application
Data Link
Network
Q960: What is the default port for LDAP?
21
443
636
389
80
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