IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q967: Which layer of the OSI model deals with routing?
Network
Data Link
Transport
Session
Application
Q968: Which metric measures time taken to resolve an issue?
Latency
MTTR
MTBF
Uptime
SLA
Q969: Which layer of the OSI model deals with routing?
Network
Application
Transport
Data Link
Session
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