IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q991: Which device stores BIOS?
CPU
Cache
Hard disk
RAM
ROM chip
Q992: What is the first step of ITIL incident management?
Close ticket
Escalate issue
Resolve ticket
Identify the incident
Restart system
Q993: What is a Service Level Agreement (SLA)?
Contract on service expectations
Software license
Backup schedule
Firewall rule
Patch update
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