IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q10: What is the purpose of sudo in Linux?
Create users
Start services
Check disk space
Restart system
Execute commands as superuser
Q11: Which virtualization software is open-source?
Hyper-V
VMware Workstation
Citrix
Parallels
VirtualBox
Q12: Which tool is commonly used for ticketing in IT Support?
Zoom
Jira
Git
Slack
Excel
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