IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q19: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Assigning an IP
Moving an issue to higher expertise
Installing updates
Q20: Which metric measures time taken to resolve an issue?
MTTR
Latency
MTBF
SLA
Uptime
Q21: What is the main function of a firewall?
Control network traffic
Assign IP addresses
Monitor CPU usage
Encrypt emails
Compress files
Latest News
Request for Generator Maintenance Services at The United.
Aug 21, 2026
Manager, Digital Transformation and Online Channels at MTN.
Aug 20, 2026
Uburyo bushya bwo kureba amanota ku abanyeshuli basoza.
Aug 20, 2026
Accountants at The mission of the Ministry of Sports is to.
Aug 19, 2026
Relationship Manager at I&M Bank Rwanda Plc., is a.
Aug 19, 2026
Head of Finance and Administration at AC Mobility is a.
Aug 19, 2026
Cashier at JALI Transport Limited (JTL) is a subsidiary.
Aug 19, 2026
Internal Auditor at JALI Transport Limited (JTL) is a.
Aug 19, 2026
Accountant at JALI Transport Limited (JTL) is a subsidiary.
Aug 19, 2026
