IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q25: Which device stores BIOS?
Cache
CPU
Hard disk
ROM chip
RAM
Q26: Which layer of the OSI model deals with routing?
Data Link
Application
Session
Transport
Network
Q27: Which tool is commonly used for ticketing in IT Support?
Jira
Git
Slack
Zoom
Excel
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