IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q1: Which metric measures time taken to resolve an issue?
MTTR
Latency
MTBF
SLA
Uptime
Q2: What is the loopback IP address?
127.0.0.1
10.0.0.1
0.0.0.0
255.255.255.0
192.168.1.1
Q3: What is the purpose of sudo in Linux?
Start services
Check disk space
Create users
Restart system
Execute commands as superuser
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