IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q508: What is the purpose of sudo in Linux?
Restart system
Execute commands as superuser
Start services
Create users
Check disk space
Q509: Which port is used by SSH by default?
443
22
23
110
25
Q510: What is a Service Level Agreement (SLA)?
Software license
Firewall rule
Patch update
Contract on service expectations
Backup schedule
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
