Call Center Operator
Ombudsman | Post type: jobs January 7, 2025 - Deadline 15/01/2025 | NumberOfPosition [1]

Ombudsman Overview

Urwego rw'Umuvunyi ni Urwego rwateganyijwe mu ngingo ya 182 y'Itegeko Nshinga ryo kuwa 04/06/2003, rushyirwaho n'Itegeko n 25/2003 ryo kuwa 15 Kanama 2003.

Job responsibilities

Answer calls from clients and address their needs, complaints, or other issues or services;
Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued;
Utilize software, databases and tools appropriately;
Propose recommendations for products or services that may better suit client needs;
Adhere to policies and procedures related to call center management;
Produce reports of activities;
Manage equipment and materials put at his/her disposal;
Perform any other duties assigned by the supervisor.

Qualifications

Bachelor’s Degree in Public Administration

0 Year of relevant experience
Bachelor’s Degree in Administrative Sciences

0 Year of relevant experience
Bachelor’s Degree in Sociology

0 Year of relevant experience
Bachelor's Degree in Management

0 Year of relevant experience
Bachelor's Degree in Communication

0 Year of relevant experience
Bachelor's Degree in Journalism

0 Year of relevant experience
Bachelor's Degree in Law

0 Year of relevant experience
Bachelor's Degree in Development Studies

0 Year of relevant experience
Bachelor's Degree in History

0 Year of relevant experience
Bachelor's Degree in Social Work

0 Year of relevant experience
Bachelor's Degree in Political Sciences

0 Year of relevant experience
Bachelor's Degree in Education Sciences

0 Year of relevant experience
Bachelor's Degree in Business Administration

0 Year of relevant experience
Bachelor’s degree in Social Studies

0 Year of relevant experience
Bachelor’s Degree in Media Studies

0 Year of relevant experience

Required competencies and key technical skills

Resource management skills
Analytical skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skillsFluency in Kinyarwanda, English and/or French.
Knowledge of all is an added advantage.
Communication skills
Interpersonal skills
Organizational Skills
Team working Skills
Reporting and writing skills
Collaboration skills

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