Job description

1. Job Title: Call Center Officer (2 Positions)

Job responsibilities

The Call Centre Officer shall report to the Cross-Cutting program Manager.

He/she is responsible

• To Coordinate and liaise with the project managers to ensure effective Call Center activities are implemented

• Reporting to cross cutting program manager, the Call Centre Officer will carry out the following duties:

• Manages the customer service operations, which deals directly with customers and the first point of contact

• Develops, tracks and reports key performance measurements of call centre;

• Develops and implements process and procedures to improve operational efficiency;

• Establish customer relationships by providing prompt, accurate and friendly customer service

• Oversees cross functional work areas targeted to resolve issues raised by customers

• Manage project Helpline: Outbound and inbound calls handling

• Ensuring daily user trends helpdesk statistics & Monthly incident tracking reports.

• Attending various programs conducted by team

• Visiting the outreach points to understand existing & prospective customer related issues

• Fortnightly stakeholder meetings with aim of review progress, challenges with call centre and to agree mid-course process or strategy corrections.

• Submission of a fortnightly progress report and minutes of each review meeting

Qualifications

• Bachelor’s Degree in Public Administration, Communication, Journalism, Public Relations, Office Management, Political Sciences, International Development, Social Science, Hospitality Management, Arts, Journalism & Communication with 3 Years of relevant experience

Required competencies and key technical skills

• Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential or sensitive nature

• Confidentiality, ethical and teamwork skills;

• Flexible, team player, creative, self-starter and able to balance staff and employer needs;

• Ability to work under minimal supervision

• Ability to work with confidential or sensitive information with discretion

CLICK HERE TO READ MORE AND APPLY

2. Job Title: Senior Civil Engineer

Job responsibilities

The Senior Civil Engineer shall administratively and technically report to the irrigation & Water Use Specialist Team Leader He/ She is responsible to:

• Coordinate the civil engineering aspects (Civil/structural design and engineering techniques) of the project implementation;

• Planning and independently carrying out work requiring judgment in the evaluation, selection, application and adaptation of engineering techniques and procedures;

• Analyse the working drawings and interpret them before commencement of executing the works for various components of the engineering activities;

• Prepare or evaluate and modify drawings, specifications, calculations, charts and graphs, and monitor work for compliance to applicable codes, accepted engineering practices and statutory standards;

• Assist with Computer-assisted engineering and design software and equipment in preparing the engineering design documents of the project;

• Perform of field activities such as observe and record existing field conditions, take and verify measurements within project area;

• Support to procurement and Quantity Surveyor (QS) team in finalization of quantities, billing break ups, bill justification etc;

• Supervise all works conducted by external contractors;

Qualifications

• Master’s in Architecture, Civil Engineering with 3 Years of relevant experience

• Bachelor's Degree in Civil Engineering, Architecture with 5 Years of relevant experience

Required competencies and key technical skills

• Team work and team building skills;

• Effective communication skills

• Ability to maintain discretion and confidentiality

• Confidentiality, ethical and teamwork skills;

• High integrity and professional ethical standards

• Ability to work under minimal supervision

CLICK HERE TO READ MORE AND APPLY

3. Job Title: Nutrition Specialist

Job responsibilities

The Nutrition Specialist shall report to the Cross-Cutting program Manager.

He/she is responsible

• To Coordinate and liaise with the project managers to ensure effective nutrition activities are implemented;

• The Nutrition Specialist will monitor the nutrition situation in selected working areas and provide, in collaboration with the technical team, guidance on priority actions to be taken

• The Nutrition Specialist will support the team in providing direct technical support to project in the development and preparation of action plans, as appropriate.

• The Nutrition Specialist will support the project with the development of materials for nutrition in emergencies, with a focus on nutrition information, program monitoring and evaluation when needs arise. In addition, the Nutrition Specialist will support the development of technical capacity of PRISM staff through training and mentoring activities in this area.

• The Nutrition Specialist will draft technical notes for specific products when needs arise.

• The Nutrition Specialist will monitor the implementation of specific activities under existing partnerships for nutrition information to ensure that activities and deliverables are met on time and as per the set standards.

• The Nutrition Specialist will be responsible for ensuring the timely completion of all deliverables meeting defined and agreed quality standards.

• The SPIU Nutrition Specialist will be responsible to ensure that nutrition is mainstreamed in Project’s components and activities,

• The SPIU Nutrition Specialist will be also responsible for strengthening multi-stakeholder coordination and partnership with different organisations (at the governmental level, as well as with civil society organizations and development partner institutions)

• The SPIU Nutrition Specialist wli maintain close communication and coordination with the district-level committee in project interventions District to harmonize and align the nutrition- sensitive activities planned;

• The SPIU Nutrition Specialist will be responsible to engage with other key development partners on nutrition at the national level.

Qualifications

• Bachelor's Degree in Public Health, Food Science and Technology, Biotechnology, Biochemistry, Nutrition Sciences with 5 Years of relevant experience

• Master's Degree in Public Health, Food Science and Technology, Biotechnology, Nutrition, Biochemistry with 3 Years of relevant experience

Required competencies and key technical skills

• High integrity and professional ethical standards

• High level of integrity, confidentiality and professional ethics;

• High level of integrity, ethics and confidentiality

• Strong communication and interpersonal skills with ability to build and maintain strong relationships with stakeholders;

• Ability to work under minimal supervision

• Ability to work independently and lead a team

• High sense of responsibility and integrity

CLICK HERE TO READ MORE AND APPLY

4. Job Title: Electromechanical Specialist

Job responsibilities

• Provides senior-level technical leadership, strategic oversight, and quality assurance across all electromechanical systems and schemes.

• Reports to Irrigation & Water Use Specialist Team Leader and supports Project Management Team.

• Leads, approves, and provides strategic guidance on electromechanical designs, standards, and guidelines.

• Conducts advanced diagnostics, reviews contractor designs, oversees testing & commissioning, and ensures compliance with international standards.

• Develops preventive maintenance strategies, operational protocols, and system performance indicators.

• Supervises consulting engineers, contractors, field engineers, and scheme-based staff.

• Introduces new technologies (SCADA, automation, solar pumping, energy efficiency) and leads modernization initiatives.

• Designs advanced training programs for engineers, technicians, and WUAs; mentors electromechanical engineers.

• Ensures system-wide quality assurance, compliance with safety, environmental, and technical standards across all project schemes.

• Reviews, validates, and approves feasibility studies, design reports, BOQs, and cost estimates from consultants.

• High-level supervision, review of shop drawings/method statements, and enforcement of contract technical compliance.

• Leads compliance efforts, ensures documentation integrity, mitigates risks, and strengthens internal controls.

• Conducts system-level risk assessments, develops mitigation strategies, and ensures safety protocol enforcement.

• Leads cross-disciplinary collaboration on infrastructure, irrigation, watershed, and energy aspects.

• Produces high-level technical reports, knowledge products, manuals, and contributes to strategic planning.

Qualifications

• Bachelor's Degree in Electro-Mechanical Engineering, Mechanical Engineering, Agriculture Mechanization, Agriculture Engineering, Mechanical and manufacturing engineering with 5 Years of relevant experience

• Master's Degree in Electro-Mechanical Engineering, Mechanical Engineering, Agriculture Mechanization, Agriculture Engineering, Mechanical and Manufacturing Engineering with 3 Years of relevant experience

Required competencies and key technical skills

• Ability to convey ideas clearly and concisely

• Verbal, non-verbal and written communication skills

• Ability to maintain discretion and confidentiality

• Confidentiality, ethical and teamwork skills;

• Good interpersonal skills, detail orientated, integrity, confidentiality proper planning and organization skills;

• Good interpersonal and communication skills

• High integrity and professional ethical standards

• Ability to work under minimal supervision

• Ability to work with confidential or sensitive information with discretion

• High sense of responsibility and integrity

• Ability to be proactive, self-motivated, and self-directed

CLICK HERE TO READ MORE AND APPLY

5. Job Title: Value Chain Development Specialist / Team Leader

Job responsibilities

The Value Chain Development Specialist Team Leader shall administratively and technically report to the Technical operation program Manager.

He/ She is responsible to:

• Support the implementation of agribusiness development initiatives;

• To Coordinate and liaise with the project managers to ensure activities under his/her responsibilities are implemented;

• Facilitate forward and backward linkages in the value chain to ensure sustainable business development;

• Support production of business-related training materials;

• Participate in the mapping and the selection of commodity chain;

• Support the development and implementation of comprehensive action plans for Selected commodity chain actors;

• Facilitate the value chain actors’ platforms in the project site;

• Monitor the implementation of the joint action plan of the key players within a chain;

• Identify needs for capacity building of organizations of small farmers and rural micro enterprise development sectors in the process of value chain development;

• Coordinate the collection and analysis of data for monitoring and evaluation of the project, particularly regarding business plans and action plan;

• Strengthen the capacity of the District to coordinate and monitor the activities of value chain development;

• The agent will also be responsible for developing and maintaining relationships with national stakeholders, including: The umbrella organizations and national networks of key actors in selected sectors in order to facilitate the needed support and speed up the implementation of action plans; The public sector, private service providers and / or non-profit capacity building of farmer organizations and rural enterprises, such as to enable them to engage in the development of commodity chain and commercial activities.

Qualifications

• Bachelor's Degree in Economics, Procurement, Rural Development, Agribusiness, Agriculture, Supply Chain Management and Logistics with 5 Years of relevant experience

• Master's Degree in Rural Development, Economics, Procurement, Agribusiness, Agriculture, Supply Chain Management and Logistics with 3 Years of relevant experience

Required competencies and key technical skills

• Research and critical thinking skills

• Ability to maintain discretion and confidentiality

• Confidentiality, ethical and teamwork skills;

• Flexible, team player, creative, self-starter and able to balance staff and employer needs;

• High level of integrity, confidentiality and professional ethics;

• Strong problem solving and decision making skills with ability to identify and analyses complex problems and develop creative

• Ability to work under minimal supervision

• Strong organizational and time management skills

CLICK HERE TO READ MORE AND APPLY