Relationship O cer – Personal Banking
Equity Bank Rwanda | Post type: jobs November 6, 2024 - Deadline 12/11/2024 | NumberOfPosition [1]

Equity Bank Rwanda Overview

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 18 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

CAREER OPPORTUNITIES AT EQUITY BANK.

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive

nancial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking a competent individual to serve in the role of Relationship O cer – Personal Banking.

RELATIONSHIP OFFICER - PERSONAL BANKING

Job Purpose

The purpose of this job holder is to ensure the day- to-day timely customer credit facilities review and ensure impeccable customer experience.

Key Duties & Responsibilities

• Increase the bank customer base through new account opening, manage customer accounts, ensuring all documentation is accurate and up to date.

• Providing exceptional customer service to the existing/new customers,

• Build and maintain strong relationships with customers, understanding their nancial needs, and providing tailored advice and solutions to help them achieve their nancial goals,

• Promote and cross-sell banking products and services including current accounts, savings accounts, retail loans, debit cards & credit cards,

• Adhere to all banking regulations, policies, and procedures to minimize risk and ensure compliance.

• Ensuring growth in high quality asset portfolio.

• Monthly reviewing of existing facilities and champion debt recovery of his/her portfolio.

• Managing a portfolio by monitoring adherence to set conditions of sanction.

• Ensuring 100% compliance to the Bank’s lending policy.

• Ensuring turnaround time of Bank facilities as per the Bank credit policy.

• Ensuring authentication of documents related to facility appraisals &securities/collaterals.

• Preparing, analyzing and submitting accurate personal loan applications.

• Providing training & coaching customers on nancial literacy.

• Advising the Bank on acceptable lending risks.

• Maintaining individual portfolio at the acceptable PAR level.

• Any other duty assigned by the line manager.

• Able to negotiate MOUs with di erent institutions

Quali cation, Experience, Skills and Attributes

• Bachelor’s degree in a Business-related field

• Minimum of 2 years of service in the bank with at least 1 year of experience in credit analysis and/or credit sales

• Thorough knowledge of bank, credit policies & procedures.

• Strong analytical skills to interpret and evaluate nancial statements

• Good understanding of the banking industry

• Relationship Management skills

• Pro cient in the use of various Microsoft O ce Applications

• Excellent Communication Skills, Both Verbal and Written,

• Sound judgment.

• Adaptable to Change.

• Driven to Achieve Results.

• Action Planning, and Prioritization Skills.

• Ability to Work with a Team.

Only applicants who meet the above criteria will be shortlisted.

If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying for to the email address below by 12th November 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas,

perspectives, insights, values and what they bring to the workplace

Equity Bank Rwanda Plc: Grand Pension Plaza | P.O Box 494 Kigali, Rwanda | Company Code: 102229882

Tel: 4555 / +250 788 190000 / +250 737360000 | info@equitybank.co.rw | www.equitygroupholdings.com/rw

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