Job Title: FMS Product Officer (1)

Reports To: Chief Digital & Experience Officer (CDXO)

Department: Digital & Experience

Location: Kigali, Rwanda

Job Type: Full-time

1. Role Summary

The FMS Product Officer is responsible for the development, optimization, and performance of Ecofleet’s Fleet Management System (FMS) and related digital platforms. Reporting to the CDXO, the role ensures that fleet technology solutions (GPS, telemetry, dispatch, and analytics systems) effectively support operational efficiency, safety, and customer experience.

The Officer acts as the bridge between operations, technology teams, and leadership, translating business needs into digital solutions while ensuring system reliability, usability, and data-driven decision-making.

2. Scope of the Role

• Manage and continuously improve the Fleet Management System (FMS) and related digital tools.

• Align FMS capabilities with operational, financial, and customer experience objectives. 

• Define product requirements and oversee system enhancements and integrations.

• Ensure availability, accuracy, and usability of fleet data for decision-making.

• Support rollout of digital solutions across depots, terminals, and fleet operations.

• Drive adoption of FMS tools among operational teams and stakeholders.

3. Key Responsibilities

• Own the FMS product lifecycle: requirements gathering, development, testing, deployment, and improvement.
• Translate operational needs (routing, scheduling, maintenance, driver behavior) into system features and enhancements.
• Work with vendors, developers, and internal IT teams to implement and maintain FMS solutions.
• Monitor system performance, uptime, and data accuracy (GPS tracking, telemetry, fuel/energy usage, vehicle health).
• Develop dashboards and reports to support operations, finance, and executive decision-making.
• Ensure integration of FMS with other systems (finance systems, ticketing, customer platforms, charging infrastructure).
• Support digital rollout initiatives including driver apps, dispatch tools, and control room systems.
• Train and support users (operations teams, dispatchers, fleet managers) on FMS tools and best practices.
• Identify system gaps and propose enhancements to improve efficiency, safety, and service delivery.
• Ensure data governance, security, and compliance with internal and external requirements.

4. Indicators of Success

• High system uptime and reliability of FMS platforms.
• Accurate, real-time fleet visibility and reporting.
• Increased operational efficiency through system-driven insights (routing, utilization, maintenance).
• Strong user adoption and satisfaction across operational teams.
• Seamless integration between FMS and other digital systems.
• Data-driven decision-making enabled at operational and executive levels.

5. Working Relationships

Internal

CDXO: Strategic direction, digital transformation priorities, and product oversight

COO: Operational requirements, fleet performance, dispatch, and depot coordination

CFO: Cost tracking, fuel/energy efficiency, and financial data integration

CSEO: Sustainability metrics (emissions, energy usage, e-mobility performance)

IT/Digital Teams: System development, integrations, and technical support

Operations Teams: Daily system users (dispatchers, drivers, fleet managers)

External

• FMS software providers and technology vendors
• GPS/telematics hardware providers
• Consultants and system integration partners

6. Core Competencies & Skills

• Strong product management and system thinking capability
• Understanding of fleet management systems, GPS, and telemetry
• Data analysis and dashboarding skills (Excel, Power BI, or similar tools)
• Ability to translate business needs into technical requirements
• Stakeholder management and cross-functional coordination
• Problem-solving mindset with attention to detail
• Basic understanding of system integrations and APIs (preferred)

7. Values & Cultural Fit

• Commitment to digital innovation in sustainable mobility
• Accountability and ownership of systems and outcomes
• Collaborative approach across technical and operational teams
• Continuous improvement and user-focused mindset
• Integrity in data management and system use

8. Qualifications & Experience

Minimum:

• Bachelor’s degree in information systems, Computer Science, Engineering, or related field
• 3–5 years’ experience in product management, fleet systems, or digital operations

 

Preferred:

• Experience with fleet management systems, transport operations, or logistics platforms
• Experience working with GPS/telematics systems and real-time data platforms
• Certification in Product Management, Agile, or related methodologies
• Experience in system integrations and working with vendors
• Strong skills in data tools and visualization platforms

How to Apply

Interested candidates are invited to submit their applications via email to careers@ecofleet.rw. All application documents must be compiled into one single folder/file labeled with the subject of the position applied for. Applications must include: a cover letter addressed to Aubin RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum Vitae (CV), certified copies of academic and professional certificates, and contact details of three (3) previous supervisors.

Application deadline: 10 May 2026.

Only candidates who meet the required qualifications and relevant experience will be shortlisted and contacted for interviews.

Ecofleet Solutions Ltd reserves the right to close or withdraw this advertisement at any time once a sufficient number of applications have been received.

Done in Kigali, April 26, 2026