Customer Service, Logistics, Planning Manager
Bralirwa | Post type: jobs December 23, 2024 - Deadline 24/12/2024 | NumberOfPosition [1]

Bralirwa Overview

Within the Customer Service function, it is the analyst’s responsibility to deliver management reports to the customer service (operations) manager for monitoring and controlling the performance of the team, customer facing processes and making decisions. Management reporting has to be conducted in line with the applicable HEINEKEN Rules, Standards and Procedures. The Customer Service Analyst is responsible for gathering and interpreting data to identify improvement areas and monitor the progress of improvement projects. Within the daily job, the Customer Service analyst collaborates with internal stakeholders from logistics, financial control, Sales, and IT amongst others

JOB PURPOSE

Develop and ensure the implementation of an operational plan for the OpCo, in line with local, regional and global supply chain plans, in order to drive for world class Planning, Logistics, Service and Innovation performance and continuous improvement against appropriate costs/service/working capital trade off.

TASKS & RESPONSIBILITIES

Opco Supply Chain Strategy

Develop and implement the CSL strategy for the OpCo, in line with the global and regional SC strategy. Including make or buy strategy.

Customer Service

Contribute to Heineken being a preferred partner to the customer by ensuring world-class customer service and collaboration.
Implement and supervise customer management through state-of-the-art processes and transaction systems, including collaborative business and product planning.

Planning and Operational Plan

Ensure the planning of the complete supply chain (incl. demand allocation) through effective planning processes and systems and internal co-ordination mechanisms.
Aligned with the operational plan, facilitating objective trade off management through Sales & Operation Planning
Define an operational plan, including one-year objectives and gap to fill, in line with the local, regional, and global objectives.
Give input to 3-year OpCo plan in line with the developed SC strategy for the Region and translated SC strategy for the OpCo

Contract Management of Logistic Provider and Transport

Define targets for the outsourcing of Logistics services and negotiate in close cooperation with/give input to GPCo.
Manage contracts with Logistic Service Providers against clear Service Level Agreements ( SLA)
Ensure efficient and effective transport services at an optimized cost level through excellent cooperation with direct customers

Safety and Sustainability

Create and maintain a safe environment for employees, contractors and visitors according to the applicable statutory, Heineken and local regulations, policies and procedures

Projects & Management Reporting

Lead projects that impact the whole dedicated production organization and contribute to projects that go beyond the dedicated production organization.
Report performance accurately and timely; Analyze and interpret local and regional results and effectively communicate to the relevant stakeholders

People Management

Lead the department, including necessary changes management, and manage a team of people including recruitment performance management and (career)development resources projects.

QUALIFICATIONS AND SKILLS

Bachelor’s degree in planning , Logistics ,Supply Chain or any other related field. A Masters’ degree or a Supply Chain Certificate will be an added advantage.
Minimum of 6 years working experience at supply chain Management level with at least 4 years hands-on in experience in logistics and customer service
Good business acumen and adaptable to change High integrity
Strategic and tactical delivery skills
Strong interpersonal skills and can communicate effectively in English, Kinyarwanda and French will be an added advantage.
Analytical and have an excellent attention to details are a must
Ability to interact and lead colleagues/peers with a different functional background
Interested in data insights and decision making
Experience working in International organization will be an added advantage.
Strong communication and influencing capabilities
Extensive experience in team leadership and training
Must be flexible to travel upcountry

GROWING WITH BRALIRWA

At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.

Start learning new things and find out everything you can be.

WHAT WE OFFER

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief in civil partnership, pregnancy, and maternity.

Not only do we offer a competitive salary, but also an additional pension scheme, maternity leave of 18 weeks and 2 weeks for paternity, a monthly bonus, free lunch, 100% medical insurance, communication allowance.

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “Customer Service, Logistics, Planning Manager

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)

The closing date for submission of applications is Tuesday, 24th December 2024

APPLY NOW

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