Front Desk Operation Officer
National Land Authority | Post type: jobs April 18, 2025 - Deadline 25/04/2025 | NumberOfPosition [1]

National Land Authority Overview

The National Land Authority, which is a government agency responsible for managing and regulating land use and mapping across the country

Job description

Job responsibilities

Oversee the effective reception, orientation and facilitation of all NLA and Kigali Zone clients and monitor their satisfaction;
Handling customer complaints or any major incidents;
Communicate courteously with customers by telephone, email, letter and face to face;
Keeping accurate records of discussions or correspondences with customers;
Producing written information for customers, often using computer package/software;
Conduct the customer service satisfaction survey and implement the improvement.
Aid the management in ensuring that all relevant standards within the client charter are met;
Due to strong inter-relationships across departments, keep all relevant parties informed of assigned work programs as much as possible;
Input to the development and ongoing updating of information the NLA 's website;
Prepare daily, weekly, monthly statistical reports as appropriate;
Provide word-processing and secretarial support.

Qualifications

Advanced Diploma in Office Management

0 Year of relevant experience
Bachelor's Degree in Communication

0 Year of relevant experience
Bachelor's Degree in Public Relations

0 Year of relevant experience
Bachelor's Degree in Office Management

0 Year of relevant experience
Advanced Diploma in Communication

0 Year of relevant experience
Advanced Diploma in Public Relations

0 Year of relevant experience
Advanced Diploma in Customer Relations

0 Year of relevant experience
Bachelor's Degree in Marketing

0 Year of relevant experience
Bachelor's Degree in Customer Relations

0 Year of relevant experience
Advanced Diploma in Hospitality management

0 Year of relevant experience
Bachelor's Degree in Hospitality Management

0 Year of relevant experience
Advanced Diploma( A1) in Marketing

0 Year of relevant experience

Required competencies and key technical skills

Resource management skills
Decision making skills
Time management skills
Risk management skills
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
Knowledge of customer service practices
Analytical skills;
Problem solving skills
Result oriented

Psychometric Languages

English

Psychometric Domains

Decision making
Analytical skills
Time management
Clear and Effective Communication

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