OMNI Back Office Technical Support
Equity Bank Rwanda | Post type: jobs February 13, 2025 - Deadline 17/02/2025 | NumberOfPosition [1]

CAREER OPPORTUNITIES AT EQUITY BANK.

Equity  Bank is one of the region’s leading  Banks whose  purpose  is to transform the lives and livelihoods of the people of Africa socially and economically  by availing  them modern, inclusive

 nancial services that maximize  their opportunities. With a strong  footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking  a competent individual to serve in role of Internet Banking – Customers Onboarding O cer.

INTERNET BANKING – CUSTOMERS ONBOARDING OFFICER

Purpose of the Job

Payments Growth involves identifying  Strategic business projects and initiatives to drive overall business growth.

The Internet Banking  Customers Onboarding  O  cer is responsible for the smooth and e cient onboarding  of new customers to the bank's internet banking  platform. This role requires a high level of accuracy, attention to detail, and a strong understanding of customer service principles. The O  cer will  play  a critical  role in  ensuring  compliance  with  all relevant  regulations, including KYC/AML requirements.

Key Responsibilities and Accountabilities

CUSTOMER ONBOARDING

• Process  and  verify new  applications  in  compliance  with  company  policies  and  regulatory requirements.
• Review and ensure all customers documentation are complete and accurate.
• Input and maintain customer data in the banking system.
• Conduct necessary checks for KYC (Know Your Customer), AML (Anti-Money Laundering), and
• other regulatory requirements.

DATA MANAGEMENT

• Manage and update customer records accurately in the banking system.
• Always ensure data privacy and con dentiality.

COMMUNICATION

• Communicate   with  customers  via  email  or  phone   to  request  additional   documents   or clari cations.
• Provide  timely  and  professional  responses  to customer  queries  regarding  the  onboarding process.

PROBLEM SOLUTION

•          Identify and resolve issues related to customer accounts and onboarding  documentation.

•          Coordinate with relevant teams to resolve complex issues or escalate where necessary.

REPORTING & DOCUMENTATION

•          Prepare and maintain reports related to customer onboarding  status and progress.

•         Ensure all customer onboarding  activities are documented and compliant with internal policies.

PROCESS IMPROVEMENT

•      Identify areas for process improvement and recommend solutions to enhance the e ciency of customer onboarding  procedures

Quali cation, Experience, Skills and Attributes

• • 2 years’ experience in customer service, preferably within a  nancial institution.
  • Bachelor’s degree in business, IT & Finance.
  • Good understanding of payment products and regulations
  • Strong understanding of KYC/AML regulations and best practices.
  • Strong attention to details and accuracy.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • •          Related      experience      in      digital      payments      product      conceptualization,      solution
    • design/architecture and development, preferably in  nancial services – Telco or Bank
  • In-depth knowledge of the payments business coupled with the ability to translate customers’
    • needs into scalable product designs
  • Excellent communication  and interpersonal skills, both written and verbal.
  • Pro ciency in using  computers  and  relevant  software (e.g.,  CRM systems,  Microsoft O  ce
    • Suite).
  • •          Team  player,  Structured  thinker,  with  excellent  verbal  and  written  communication   skills,
    • including ability to create compelling  presentations

If you meet the above requirements, we kindly invite you to submit your application quoting  the job opportunity you are applying  for to the email address below by 17th  February 2025. Please include  detailed Curriculum Vitae, copies  of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity  Bank  is  an  equal  opportunity  employer.  We value  the  diversity  of  individuals,  ideas,

perspectives, insights, values and what they bring to the workplace.

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