Receptionist (4)
national identification agency (NIDA) | Post type: jobs February 21, 2025 - Deadline 26/02/2025 | NumberOfPosition [4]

national identification agency (NIDA) Overview

The National Identification Agency “NIDA” is established 2007 to build and modernize the National Population Registration and production of modern identity cards and integrate systems for online authentication purpose in order to contribute to socio-economic and political planning.

Job responsibilities

1. Ensuring timely guidance of NIDA visitors:

? Guide visitors efficiently to their intended destinations;
? Deliver exceptional customer service and support;
? Manage visitor access through secure badge issuance while maintaining vigilant observation of premises security.

2. Providing comprehensive orientation and guidance to all visitors/customers

? Maintain clear and professional communication with all visitors/customers;
? Address visitor and customer enquiries promptly and accurately;
? Document and track customer feedback through systematic record-keeping;
? Ensure feedback collection points are properly maintained across all NIDA locations;
? Process all customer feedback and enquiries through appropriate supervisory channels for analysis and response;
? Efficiently manage incoming NIDA courrier and route to relevant departments

3. Ensure that NIDA‘s lobby remains organized at all times

? Follow up with relevant units to ensure all necessary information and
support are provided to keep the reception areas updated.

Qualifications

Advanced Diploma in Office Management
0 Year of relevant experience
Bachelor's Degree in Communication
0 Year of relevant experience
Bachelor's Degree in Office Management
0 Year of relevant experience
Advanced Diploma in Communication
0 Year of relevant experience
Advanced Diploma in Public Relations
0 Year of relevant experience
Advanced Diploma in Marketing
0 Year of relevant experience
Advanced Diploma in Customer Relations
0 Year of relevant experience
Advanced Diploma in Linguistics and Literature
0 Year of relevant experience
Bachelor's Degree in Customer Relations
0 Year of relevant experience
Bachelor’s degree in Marketing
0 Year of relevant experience
Bachelor’s degree in Public Relations
0 Year of relevant experience
Bachelor's degree in Linguistics and Literature
0 Year of relevant experience
Bachelor's Degree in Translation and Interpretation Studies
0 Year of relevant experience
Bachelor's Degree in Hospitality Management
0 Year of relevant experience
Advanced Diploma( A1) in Translation or Interpretation
0 Year of relevant experience
Advanced Diploma in Hospitality Management
0 Year of relevant experience

Required competencies and key technical skills

Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Knowledge of customer service practices
Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
Analytical skills;

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