Within the Customer Service function, it is the analyst’s responsibility to deliver management reports to the customer service (operations) manager for monitoring and controlling the performance of the team, customer facing processes and making decisions. Management reporting has to be conducted in line with the applicable HEINEKEN Rules, Standards and Procedures. The Customer Service Analyst is responsible for gathering and interpreting data to identify improvement areas and monitor the progress of improvement projects. Within the daily job, the Customer Service analyst collaborates with internal stakeholders from logistics, financial control, Sales, and IT amongst others
JOB PURPOSE
The role is designed to support front line sales teams by developing data and insights, aligning plans, providing effective activation solutions, and supporting the selling process. The purpose of the job is as follow:
Context
KEY RESPONSIBILITIES AND ACTIVITIES
Insight on Shopper & Consumer
The ability to consistently generate innovative insights on shopper and on-trade consumer behavior by channel that drives channel strategies and plans, to create and maintain competitive advantage in the assigned region.
Channel segmentation & channel strategy
The ability to group outlets, which have similar shopper / on – trade consumer’s needs motivations and behavior to enable an effective targeting of our brand’s offering and activation through winning channel strategies in the region
Excellence in Execution
The ability to ensure the flawless execution of yearly channel operational plans, delivering agreed objectives on time, on strategy and within budget.
Channel activation, promotions follow up & POSM Management
The ability to translate the year channel strategies into SMART yearly objectives and winning channel operational plans.
Management of third parties
The ability to maintain effective and proactive relationships with third parties.
Follow up of competitors activities
The ability to follow, monitor competition activities to adapt / adjust our plans.
Set up and update of sales toolkit (including factsheets)
The ability to support the sales force by providing dedicated, adapted and updated sales toolkit.
Budget follow up
QUALIFICATION AND SKILLS
OTHER REQUIREMENTS
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.
We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “Regional Trade Marketing Manager”.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)
The closing date for submission of applications is Monday, 30th December 2024
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