Univisa Rwanda Ltd Overview
Simplifying your university & visa journey. We’re a first-class service provider helping families secure global university admissions and visas. As a start-up, we combine premium client care with strong processes that help our team thrive and succeed. Our philosophy is simple: Ignite Rwandan Excellence, gain world-class knowledge abroad and bring it home to build a brighter future.
What you’ll do
- WhatsApp first responder (1-hour SLA): manage high message volumes, follow up diligently, and convert inquiries into booked consultations.
- Front-of-house excellence: welcome a high volume of in-person meetings daily at our office, prepare rooms and uphold our first-class service standard.
- CRM & records ownership: capture complete client data, keep stages and notes up to date, upload documents, and track progress meticulously.
- Scheduling & coordination: manage the calendar, confirm attendance, send reminders and coordinate next steps after meetings.
- Sales support & conversion: confidently convince and persuade prospective clients, qualify needs, share service information, issue quotes/invoices and record payments.
- Data protection & discretion: use consent language, store files only in company systems, and maintain confidentiality.
- Reporting: prepare simple KPI summaries (responses, meetings booked, show rate, conversions, data completeness).
What you’ll bring
- Fluent Kinyarwanda (spoken/written) and strong English; professional, welcoming presence. French is a bonus.
- Demonstrated experience handling high-volume messaging and high-volume in-person meetings.
- Confident, persuasive communicator who can convince and motivate clients to take the next step.
- Super-organized work style: excellent time management, attention to detail, and follow-through.
- Comfortable with Google Workspace (Docs/Sheets/Drive) and professional email/phone etiquette.
- CRM experience is a bonus (no specific platform required).
- Legally authorized to work in Rwanda and available for overtime when needed.
We welcome applicants of all genders; women are strongly encouraged to apply.
Compensation & growth
- RWF 300,000 monthly (for ~20 hours/week) plus performance bonus potential.
- Clear processes, training, and support designed to help you thrive and succeed in the role.
How to apply
Email your CV and a brief cover letter to operations@univisaltd.com with the subject “Sales & Admin Secretary – Kigali.”
Please include your earliest start date and two professional referees (names and contact details) in the cover letter.
Not later than 9th September,2025.
Shortlisted candidates will be invited to an interview. The deadline for submission is 9th September but if we find any outstanding candidates, they’ll begin immediately, so apply at your earliest convenience.
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