Banking Systems Applications Administrator
BPR Bank Rwanda Plc | Post type: Jobs September 17, 2025 - Deadline 21/09/2025 | NumberOfPosition [1]

BPR Bank Rwanda Plc Overview

BPR Bank Rwanda Plc (BPR) is a dynamic financial institution dedicated to providing exceptional banking services to our customers. As one of the largest players in the industry, we prioritize customer satisfaction, innovation, and employee development. We are currently seeking highly motivated individuals who share in our vision to create change in Rwanda’s financial sector to join our dynamic team.

Job Purpose:

The IT Applications Support Engineer primary role is to provide support, ensure the availability of Banks software applications and to make recommendations on software applications. The role also covers the efficient functioning and day to day running of the business applications such as BPlus, EAPS, Custody, Sybrin, REUTERS, MTS, Swift Alliance, File Mover tools, Credit Quest, E-procurement, MQFT, Gregora, AML, CMS, FDI, AML, Voyager, SDA, shareholders, Ejo heza, Oracle Fusion, E-statement, etc. The portfolio of IT Applications Support Engineer includes:

To provide 1st level support and incident management regarding bank system applications.
Technical support of BPR application systems; Bplus, Sybrin, SWIFT Alliance, MQFT, File Mover, Custody, SDA, EAPS, Credit quest, REUTERS, MTSI, ntellimatch, Voyager, FDI, AML, E-procurement, CMS, Shareholders, Gregora, E-statement, Ejo heza, Oracle Fusion, etc.

Ensure effective configurations, and support of all BPR applications.
Ensure Effective functioning, availability, and support of all BPR applications to ensure customers are able to transact 24/7.
Effective support, and availability of all bank applications to ensure smooth operation of the bank processes.
Ensure efficient file transfer among different applications and other peripheral systems and the core banking system.

Main Responsibilities:

Monitor IT applications uptime and communicate accordingly in case of service interruption.
Assist the IT Applications support manager in Planning and reviewing the work plan for Applications Support team.
Implement system changes through automation, process change, management solutions and training.
Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
awareness among users and support staff from branches on utilization of the IT applications.
Develops business continuance scenarios, contingency and disaster recovery plans for central and distributed systems to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Implements policies and procedures for business continuance and disaster recovery plans.
Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards

Monitors and reports on defects.
Attend to ECRM and ITSM incidents, Requests, and changes.

Educational qualifications and work experience:

Bachelor’s degree In Information Technology, Computer Science, Computer Engineering or related field.
Professional qualification: Any IT or Digital banking related
Minimum Three (3) years of experience

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