Digital Channels Support Engineer (1)
BPR Bank Rwanda Plc | Post type: jobs October 10, 2024 - Deadline 23/10/2024 | NumberOfPosition [1]

BPR Bank Rwanda Plc Overview

BPR Bank Rwanda Plc (BPR) is a dynamic financial institution dedicated to providing exceptional banking services to our customers. As one of the largest players in the industry, we prioritize customer satisfaction, innovation, and employee development. We are currently seeking highly motivated individuals who share in our vision to create change in Rwanda’s financial sector to join our dynamic team.

Digital Channels Support Engineer (1)

Job purpose:

The role purpose is to provide first level support to all digital channel systems that are deployed in the bank to provide high availability and exceptional customer experience on 24/7hour basis. These include Card systems, Mobile banking, Internet banking, Agency banking and Digital payment services.

Main Responsibilities:

Ensures provision of first level support to the existing E-Channel business i.e. ATMs, POS, Cards, Money Transfer, Agency Banking, Internet and Mobile banking.
Perform daily E-Channels monitoring, verifying the integrity and availability of all E-Channels to the Customers.
Technical engagement in Projects that involve digital channel solutions implementation.
Routine system administration and management.
Maintain up to date system and user documentation.
Ensure compliance of SLAs by system vendors.
Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies.

Develop Business Continuity plans for both mobile & internet channel solutions.
Service Management – User and Customer support through issue tracking and resolution.
Develop subject matter expert knowledge of Mobile, Internet technologies, cards, eCommerce and other payment banking technologies.

Educational qualifications and work experience:

University Degree in Information Technology, Computer Science, Computer Engineering or related field.
At least 3years Experience in a busy IT environment.
Experience and Expertise in mobile and internet based financial systems technologies as well as SMS and USSD connectivity.
Good grasp of emerging channel technologies, Applications and Convergence of mobile and internet channels.
Card Business Knowledge.
ATM, POS installation & Monitoring Experience.
Good analytical and problem-solving skills.
Excellent Communication & presentation skills.
Innovative and very good attention to detail.
Experience working in a team environment.
Demonstrated high integrity.

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