Branch Manager

POSITION: Branch Manager

• Reports to: The incumbent will report to Sales and Marketing Manager.

• Location: Kimiroko ( KIGALI RWANDA)

Purpose of the Job:

The Branch Manager is responsible for the overall leadership, strategic direction, and day-to-day management of the branch. This role involves overseeing branch operations, growing the loan and deposit portfolio, ensuring portfolio quality, improving customer service, and maximizing branch profitability and impact. The Branch Manager plays a critical role in building a high-performance team and maintaining compliance with all regulatory and institutional policies.

Key Accountabilities:

Business Growth & Sales

• Develop andimplement branch business plans aligned with organizational goals.
• Drive sustainable growth in customer base, loan portfolio, and savings mobilization.
• Identify and develop new business opportunities within the branch’s operating area.
• Analyze local market trends and adjust strategies to maintain competitiveness.

Portfolio & Credit Management

• Monitor portfolio quality and take proactive measures to minimize non-performing loans.
• Oversee credit assessment, approval, and recovery processes to ensure compliance with credit policies.
• Ensure timely collection of repayments and manage overdue accounts effectively.

Team Leadership & Performance Management

• Supervise, train, and mentor branch staff to build a high-performing, customer-focused team.
• Conduct regular performance reviews and staff evaluations in line with HR policies.
• Identify training needs and facilitate staff capacity-building initiatives.

Operations & Compliance

• Ensure efficient day-to-day branch operations in line with internal controls and procedures.
• Enforce compliance with operational, financial, and legal regulations.
• Ensure proper record keeping, cash management, and risk mitigation practices.

Customer Service & Relationship Management

• Ensure delivery of excellent customer service across all touchpoints.
• Handle customer complaints and provide timely resolutions.
• Build strong relationships with clients, local partners, and community stakeholders.

Experience and Qualifications Required:

1. Bachelor’s degree in Economics, Business Administration, Finance, Banking, or a related field.
2. Minimum of 5 years of progressive experience in microfinance or banking, including supervisory or branch management roles.
3. Strong understanding of microfinance lending methodologies, credit risk, and operational procedures.
4. Proven leadership, team management, and performance coaching skills.
5. Excellent communication, negotiation, and decision-making abilities.
6. Proficiency in using core banking systems and Microsoft Office Suite

Embrace the Group uniquenesses

The job holder shall, at all times embrace Group uniqueness’s set out below:

• Simple - Straight forward and uncomplicated
• Appropriate - Relevant and suitable
• Accessible - Welcoming and consistent
• Ethical - Honest and principled
• Responsive - Receptive and compassionate
• Inclusive - Embracing and proactive

Essential and Desired Competencies

Deciding and Initiating Action 

Leading and Supervising

Working with People

Adhering to principles & values

Relating and Networking

Persuading and Influencing

Presenting and Communicating Information

Writing and Reporting

Learning & Researching

Planning and Organizing

Coping with Pressures and Setbacks

Commercial Thinking

Analytical

Additional Information:

Jobholder should be a person of high integrity and discretion with confidential matters. 

Multi-cultural awareness and the ability to interact with a wide range of differing levels and sectors of staff, society, social and business, is an essential characteristic of the person holding this position.

Deadline:Friday, 19th December 2025

How to apply:

Send your Application that includes; Cover letter, CV & Academic documents to rw_recruitment@letshego.com

Must put the position you are applying for in the subject line.

Please note that selection will be conducted on a rolling basis. The recruiter reserves the right to close the advert once a suitable candidate has been identified.

Only Shortlisted candidates will be invited for interviews.