Call Centre Legal Officers

RECRUITMENT NOTICE No 02/LAF/25

To effectively accomplish its mission and vision, LAF is accepting applications from qualified and skilled individuals to fill the following vacant positions within its Secretariat:

Position: Call Centre Legal Officers (Multiple)

Description 

• The Call Centre Legal Officer is responsible for receiving and making calls through LAF’s legal aid call center “1022”, and keep related records/information collected from callers. 
• His/her responsibilities are, but not limited to:
• Receive and respond to calls from citizens seeking legal aid services, providing accurate legal information, advice, and referrals in accordance with LAF guidelines.
• Record and categorize all in-coming calls in LAF’s management information system, ensuring proper documentation of client information, issues raised, and advice provided.
• Conduct out-bound calls to follow up on previously assisted beneficiaries or to gather additional information related to on-going cases or feedback surveys.
• Ensure confidentiality and ethical handling of all client information and legal issues discussed through the call center.
• Participate in the review and verification of data provided by users or beneficiaries of justice services to ensure accuracy and reliability.
• Support the analysis of data and feedback received from citizens to identify trends, recurring legal issues, and areas requiring institutional attention.
• Contribute to the preparation of periodic reports on call center performance, including key statistics, common legal issues, and recommendations for system improvement.
• Provide input to public awareness and outreach initiatives, including participating in Mobile Legal Aid Clinics and Legal Aid Weeks 
• Participate in trainings, team meetings, and supervision sessions to strengthen legal knowledge, improve service delivery, and ensure continuous learning.
• Uphold professionalism, empathy, and ethical conduct in all interactions with beneficiaries.

Requirements

• Bachelor’s Degree in Law from a recognized university.
• Diploma in Legal Practice from the Institute of Legal Practice and Development (Minimum of 3 years of professional experience in the legal field, preferably in legal aid service delivery or client advisory roles.
• Experience handling client inquiries, case documentation, and citizen feedback systems, with strong attention to accuracy and detail.
• Strong knowledge of Rwanda’s legal aid framework
• Excellent communication and inter-personal skills, with the ability to explain legal issues clearly to non-specialists.
• Strong data entry, record-keeping, and reporting skills, including experience using digital tools or case management systems.
• High sense of professionalism, confidentiality, and empathy when interacting with beneficiaries.
• Fluency in Kinyarwanda and English
• Familiarity with Rwanda justice sector institutions.

For Legal Aid Attorneys/Advocates, their applications should comprise: a CV, application letter, valid advocate’s card, recommendation letter from RBA as a proof for compliance and being in good standing with the Bar regulations.

For other applicants, applications should include a CV, 2 references, a letter of motivation, a copy of degree(s) and relevant Certificate(s). Applications should be addressed to the Director of Operationsand submitted electronically to: recruitment@legalaidrwanda.org. Closing date for applications is 13th December 2025 at 5:00 PM (Kigali Time).

Only shortlisted candidates will be contacted.

Done at Kigali, on 11th November 2025.

Arielle KAMANZI IRIBAGIZA

Director of Operations (ai)