Job Title:Control Room Manager (1)

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Reports to: Chief Operating Officer

Department: Operations 

Location: Kigali, Rwanda 

Job Type: Full-time

1. Role Summary

The Control Room Manager at Ecofleet Solutions Ltd is responsible for leading the daily operations of the control center to ensure safe, reliable, and efficient public transport services. This role involves high-level supervision of the monitoring team, incident command, and strategic coordination with maintenance, emergency services, and management to maintain service standards and operational integrity.

2. Scope of the Role

• Operational Leadership: Lead and manage daily control room activities and staff performance.
• Incident Command: Take primary responsibility for managing major service disruptions and emergencies.
• Service Reliability: Monitor real-time fleet performance to minimize delays and breakdowns.
• Compliance & Safety: Ensure all operations meet regulatory requirements and company safety protocols.

3. Key Responsibilities

• Lead and manage daily control room operations to ensure safe and reliable public transport services.
• Supervise and support control room operators during normal operations and service disruptions.
• Monitor bus operations in real time and take action to manage delays, breakdowns, and incidents.
• Take command during major incidents and coordinate response with drivers, supervisors, maintenance teams, police, and emergency services.
• Ensure accurate service information is provided to passengers and customer service teams.
• Ensure compliance with safety rules, operating procedures, and regulatory requirements.
• Manage room staffing, shift coverage, and overall staff performance.
• Review incident logs and operational reports to implement process improvements.
• Liaise with senior management and external stakeholders on critical operational matters.

4. KPIs for Success

• Operational Response: Reduced downtime and faster response times during service disruptions or breakdowns.
• Service Reliability: Improved adherence to schedules and reduced route deviations.
• Team Performance: High accuracy in operator logs and efficient shift management.
• Safety & Compliance: Zero or minimal incidents of regulatory non-compliance.
• Information Accuracy: Timely and accurate communication of service status to stakeholders.

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5. Core Competencies & Skills

• Strong leadership, people management, and team-building skills.
• Ability to remain calm and decisive under pressure during major incidents.
• Excellent coordination and communication skills with internal and external parties.
• Deep understanding of public transport operations and fleet management systems.
• Analytical mindset for reviewing operational data and implementing improvements.
• High level of integrity and commitment to safety standards.

6. Minimum Qualifications & Experience

• Education: Bachelor’s degree in Transport Management, Logistics, ICT, Business Administration, or a related field.
• Experience: At least 5 years of experience in transport operations, with 2+ years in a supervisory or management role within a control room environment.
• Preferred: Advanced knowledge of GPS fleet tracking tools, incident management software, and Rwandan transport regulations.

Interested candidates are invited to submit their CV/Resume, Motivation Letter, and Academic Records (degrees, diplomas, and certificates) combined into one single PDF document.

All applications must be sent via email to info@ecofleet.rw.

Please ensure that the subject line of your email clearly states the title of the position you are applying for.

The deadline for submitting applications is 26th February 2025.

Please note that we reserve the right to close the advertisement earlier once suitable candidates have been identified.

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