Control Room Operator (10)

Job Title: Control Room Operator (10)

Reports to: Control Room Manager

Department: Operations 

Location: Kigali, Rwanda

Job Type: Full-time

1. Role Summary

The Control Room Operator at Ecofleet Solutions Ltd is responsible for real-time monitoring of bus operations, with a strong focus on preventing revenue theft. The operator ensures route compliance, monitors driver behavior, and flags suspicious activity related to fare collection or operational misconduct.

2. Scope of the Role

• Real-time Monitoring: Use GPS and surveillance to detect revenue theft and misconduct.
• Compliance: Identify and report route violations, delays, and fare fraud.
• Field Support: Coordinate with inspectors to act on suspicious activity.
• Intelligence: Assist in revenue theft investigations and corrective actions.

3. Key Responsibilities

• Monitor real-time bus movements using GPS and surveillance tools.
• Detect and flag signs of fare evasion, ticket fraud, or undeclared earnings.
• Identify suspicious route deviations, prolonged stops, or skipped trips.
• Alert field inspectors to verify and follow up on suspected revenue leakage.
• Maintain detailed logs of operational irregularities and potential fraud cases.
• Generate daily reports highlighting revenue concerns and driver conduct.
• Support investigations into financial misconduct with proper documentation.

4. KPIs for Success

• Revenue Protection: Reduced incidents of fare fraud or revenue loss.
• Accuracy: Timely and accurate reporting of operational irregularities.
• Accountability: Improved driver compliance through system alerts.
• Coordination: Increased effectiveness of field inspections based on control room data.

5. Core Competencies & Skills

• High integrity, vigilance, and attention to detail.
• Familiarity with GPS tracking, fare systems, and reporting tools.
• Ability to identify patterns or irregularities in operational data.
• Basic IT skills (Excel, control room software).
• Strong incident-reporting and communication skills.

6. Minimum Qualifications & Experience

• Education: Diploma or degree in Transport Management, ICT, or a related field.
• Experience: At least 2 years in transport monitoring, dispatch, or control room operations.

Preferred: Specific experience with fleet tracking tools and fare collection systems.

Interested candidates are invited to submit their CV/Resume, Motivation Letter, and Academic Records (degrees, diplomas, and certificates) combined into one single PDF document.

All applications must be sent via email to info@ecofleet.rw.

Please ensure that the subject line of your email clearly states the title of the position you are applying for.

The deadline for submitting applications is 26th February 2025.

Please note that we reserve the right to close the advertisement earlier once suitable candidates have been identified.