Job Title: Control Room Operator (5)

Reports to: Control Room Supervisor

Department: Operations 

Location: Kigali, Rwanda

Job Type: Full-time

1. Role Summary

The Control Room Operator at Ecofleet Solutions Ltd is responsible for real-time monitoring of bus operations, with a strong focus on preventing revenue theft. The operator ensures route compliance, monitors driver behavior, and flags suspicious activity related to fare collection or operational misconduct.

2. Scope of the Role

• Real-time Monitoring: Use GPS and surveillance to detect revenue theft and misconduct.
• Compliance: Identify and report route violations, delays, and fare fraud.
• Field Support: Coordinate with inspectors to act on suspicious activity.
• Intelligence: Assist in revenue theft investigations and corrective actions.

3. Key Responsibilities

• Monitor real-time bus movements using GPS and surveillance tools.
• Detect and flag signs of fare evasion, ticket fraud, or undeclared earnings.
• Identify suspicious route deviations, prolonged stops, or skipped trips.
• Alert field inspectors to verify and follow up on suspected revenue leakage.
• Maintain detailed logs of operational irregularities and potential fraud cases.
• Generate daily reports highlighting revenue concerns and driver conduct.
• Support investigations into financial misconduct with proper documentation.

4. KPIs for Success

• Revenue Protection: Reduced incidents of fare fraud or revenue loss.
• Accuracy: Timely and accurate reporting of operational irregularities.
• Accountability: Improved driver compliance through system alerts.
• Coordination: Increased effectiveness of field inspections based on control room data.

5. Core Competencies & Skills

• High integrity, vigilance, and attention to detail.
• Familiarity with GPS tracking, fare systems, and reporting tools.
• Ability to identify patterns or irregularities in operational data.
• Basic IT skills (Excel, control room software).
• Strong incident-reporting and communication skills.

6. Minimum Qualifications & Experience

• Education: Diploma or degree in Transport Management, ICT, or a related field.
• Experience: At least 2 years in transport monitoring, dispatch, or control room operations.
• Preferred: Specific experience with fleet tracking tools and fare collection systems.

How to Apply

Interested candidates are invited to submit their applications via email to careers@ecofleet.rw. All application documents must be compiled into one single folder/file labeled with the subject of the position applied for. Applications must include: a cover letter addressed to Aubin RUKERA – Chief Executive Officer, Ecofleet Solutions Ltd, a detailed Curriculum Vitae (CV), certified copies of academic and professional certificates, and contact details of three (3) previous supervisors.

Application deadline: 3rd July 2026.

Only candidates who meet the required qualifications and relevant experience will be shortlisted and contacted for interviews.

Ecofleet Solutions Ltd reserves the right to close or withdraw this advertisement at any time once a sufficient number of applications have been received.

Done in Kigali, 19th June 2026