IT Associate
UNHCR | Post type: jobs January 28, 2025 - Deadline 07/02/2025 | NumberOfPosition [1]

UNHCR Overview

UNHCR works to protect refugees, displaced and stateless people by advocating for their rights. We work with governments and partners to advise on and strengthen laws and national systems and help provide services. Through this we help ensure displaced people can access documentation, education, work and health care.

Hardship Level: C

Family Type: Family

Residential location (if applicable)

Grade: GS6

Staff Member / Affiliate Type: General Service

Reason: Regular > Regular Assignment

Remote work accepted: No

Target Start Date: 2025-04-01

Deadline for Applications: February 6, 2025

Standard Job Description: IT Associate

Organizational Setting and Work Relationships
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
Provide each office, where equipment is installed, with full information for their asset management records.
If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
Add or remove users from the Network.
Assist in the maintenance of accurate records of users and usage of the Network.
Carry out minor hardware maintenance.
Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
Decide on appropriate resolution to incidents / problems.
Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.
Certificates and/or Licenses
Information Technology;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience

Essential

Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills

TR-Training - Virtual and face to face
IT-Computer Literacy
IT-Microsoft Office Productivity Software

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The desired candidate must possess experience in planning, managing, supporting, and maintaining ICT services in a large organization, able to carry out and oversee ICT hardware installations and able to provide IT support at a systems level.

In addition, the incumbent should demonstrate a strong background in registration and refugee data management. Proficiency in ProGres modules is must. Comprehensive knowledge and expertise in ICT tools and systems is a requirement. Expertise in personal data protection principles and practices is essential to assure safeguard of individual data of the persons we serve.

The ideal candidate will have a proactive and results-driven approach, with the ability to operate effectively under pressure while maintaining a commitment to UNHCR’s core values and principles.

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness

The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations

Functional clearance

This position doesn't require a functional clearance

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