YOU WILL: 

1. IT Operations & Governance 

• Oversee end-to-end IT operations in Kigali. 
• Establish clear IT governance, roles, responsibilities, and escalation mechanisms
• Ensure timely incident reporting, coordination, and resolution for major IT issues Provide regular IT status, risk, and improvement reports to management 

2. Infrastructure & Service Management 

• Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools 
• Ensure office and production environments meet business SLA requirements
• Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
• Manage external vendors and service providers 

3. Information Security & Compliance  

ComputerSecurity

• Implement and maintain IT security and compliance controls required for business lines 
• Support internal audits, customer reviews, and compliance assessments 
• Define and enforce IT security policies, incident response plans, and awareness programs 
• Ensure proper access control, identity management, and data protection 

4. AI Enablement & Innovation 

• Identify and implement AI solutions to enhance IT operations and productivity
• Drive adoption of AI tools to optimize internal workflows and service delivery
• Collaborate with stakeholders to integrate AI into support and business processes

5. Team Leadership & Development 

• Lead and manage IT teams across multiple offices 
• Set clear performance objectives and accountability mechanisms 
• Improve execution, professionalism, and internal service credibility of the IT function Build standardized processes to reduce dependency on individuals 

6. Cross-functional & International Communication 

• Work closely with business, compliance & security, operations teams and other functional teams 
• Communicate effectively in English with oversea leadership team 
• Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders 

OUR IDEAL CANDIDATES: 

Required 

• Bachelor’s degree or above in Computer Science, Information Systems, or related fields 
• 6+ years of IT experience, including 2 - 3 years in an IT Lead or equivalent role 
• Hands-on experience in IT infrastructure & operations, with solid knowledge of ITSM and security compliance 
• Practical experience applying AI in operations / productivity 
• Strong written and spoken English skills 

Technical & Professional Skills 

• Proven experience managing IT for multi-site or mid-to-large organizations (500+ employees) is a nice-to-have 
• Solid foundation in networking, systems, and enterprise IT environments 
• Familiarity with ITSM processes (Incident, Problem, Change Management) 
• Hands-on experience with information security and compliance in international service environments
• Cloud platform experience (e.g., Microsoft Azure) is a strong plus Leadership & Personal Attributes (Critical) 
• Strong ownership mindset and risk awareness 
• Proactive, structured, and execution-driven 
• Able to lead teams with authority and credibility 
• Comfortable working under high standards and client scrutiny AI-related Experience 
• Generative AI 
• Experience with LLM tools (e.g., ChatGPT, Copilot, Gemini) 
• Prompt engineering 
• AI automation for operations 
• AI chatbot implementation 
• AI knowledge base development 
• AI for Productivity / Operations 
• Process automation using AI 
• AI for ticket triage (support environments) 
• AI workflow optimization 
• AI-driven reporting 

WHY US? 

Competitive salary 

• Salary at 100% during the probationary period. 
• Full working equipment will be provided. 
• Activities: Birthday party, Employee engagement activities. 

OTHERS 

• Working location: Kigali City, Rwanda 
• Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)

CONTACT INFORMATION 

Company Website: Wicloud - Global IT Outsourcing Solutions

How to apply

All interested candidates should send their CVs and cover letters to francis@itechwx.com