Job description

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1. Job Title: Cashier (25 Positions)

Job responsibilities

• Collect all revenue collected on daily basis from health facility clients/patient

• Deposit all revenues collected to Chief cashier/ accountant

• Deposit all revenues collected to the bank account of the health facility

• Check Receipts Filling of consultations, medicines, complementary tests

• Coordinate the activities of cashiers and reassure entry operations of the fund.

• Perform other related duties as required by his/her supervisor

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Qualifications

• Advanced Diploma in Accounting, commerce with 0 Year of relevant experience

• Diploma(2) in Accounting, Commerce and Accounting with 0 Year of relevant experience

Required competencies and key technical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• Proficiency in financial management systems

• Verbal and written communication skills

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2. Job Title: Data Managers And Statistician (16 Positions)

Responsibilities of a Data Manager and Statistician (A1/A0) at Health Center Level

Health Data Collection & Validation

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• Ensure accurate and complete data is collected from all service delivery points (e.g., outpatient, ANC, maternity, HIV, family planning, immunization).

• Support the use of national data tools such as HMIS, SISCom, EMR, and registers.

• Regularly review data for errors, duplication, or omissions and correct them in collaboration with service providers.

Data Entry and Management

• Enter service delivery data into the Health Management Information System (HMIS) and other digital platforms (e.g., DHIS2, EMR).

• Maintain updated digital and physical records.

• Ensure backup and secure storage of patient and program data.

Data Quality Assurance (DQA)

• Conduct regular internal data verification, consistency checks, and triangulation.

• Lead or support quarterly DQA exercises in line with Ministry of Health or partner standards.

• Train clinical staff on data quality improvement practices.

Data Analysis and Interpretation

• Analyze data to identify trends and generate performance dashboards.

• Support health center leadership with evidence-based decision-making.

• Track key indicators like immunization coverage, antenatal attendance, HIV cascade (HTS_TST, TX_CURR), and malnutrition rates.

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Reporting and Feedback

• Prepare and submit monthly, quarterly, and annual reports to the District Health Office, Ministry of Health, and partners.

• Ensure timeliness and accuracy of submitted data.

• Provide feedback to service units on performance, data gaps, and reporting improvements.

Monitoring and Evaluation (M&E) Support Monitor service delivery indicators and program targets.

• Support the design and implementation of performance improvement plans.

• Contribute to program evaluations, community assessments, and health surveys.

Training and Capacity Building

• Train health center staff on data collection tools, indicator definitions, and reporting procedures.

• Support new staff orientation on HIS tools and data ethics.

Coordination and Communication

• Work with nurses, lab technicians, pharmacists, social workers, and CHWs to improve data flow and completeness.

• Liaise with District M&E Officers and Implementing Partners for supervision and technical support.

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Confidentiality and Data Security

• Ensure confidential handling of patient records and program data.

• Implement safety measures for digital systems (e.g., password protection, role-based access).

Support to Planning and ResourceAllocation

• Use statistical data to assist in planning resource allocation, forecasting medical supplies, and service coverage.

• Help prioritize interventions based on evidence and burden of disease.

Qualifications

• Bachelor's Degree in Statistics, Applied Mathematics, Information Management, Data Sciences, Public Health, Information Systems, General Nursing, Information Communication & Technology, Biomedical Laboratory Sciences, Nursing, Community Health, Clinical Medicine and Community Health, Paramedical with 0 Year of relevant experience

• Advanced diploma in Information and Communication Technology, Public Health, Community Health, Nursing, Biomedical Sciences, Information System, Clinical Medicine and Community Health, paramedical, Environmental Health with 0 Year of relevant experience

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Required competencies and key technical skills

• Analytical skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

• Ability to present statistical results and conclusions effectively in appropriate tabular, graphic and written forms

• Resource management skills

• Confidentiality, ethical and teamwork skills;

• Strong interpersonal skills and the ability to communicate clearly with a range of different stakeholders. Presentation skills a

• Good organisational and time management skills, detail oriented with ability to plan workload and prioritize;

• Proactive with ability to make decisions alone and work around data/info constraints;

• Analytical skills;

• Knowledge on M&E, health data analysis, management and reporting

• Knowledge and understanding of the Rwanda Health system

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3. Job Title: Plumbing Technician

Job responsibilities

Responsibilities of a Plumbing Technician at Level Two Teaching Hospital

Installation and Maintenance of Plumbing Systems

• Install and repair water supply lines, drainage systems, and sanitation fixtures (e.g., toilets, sinks, showers).

• Ensure proper functioning of hospital-wide plumbing infrastructure, including inpatient wards, theaters, laboratories, and staff housing.

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Preventive and Corrective Maintenance

• Conduct routine inspections to identify leaks, blockages, corrosion, or pipe damage.

• Perform preventive maintenance on water systems, heaters, sterilizers, and other plumbing-related equipment.

• Quickly respond to emergency repairs to avoid service disruptions in critical areas like surgical theaters or maternity wards.

Water Supply and Waste Management Systems

• Ensure continuous and safe water supply to all hospital departments and water storage tanks.

• Maintain proper functioning of sewage, greywater, and stormwater drainage systems.

• Support the chlorination and treatment of water where applicable.

Compliance with Health and Safety Standards

• Ensure all plumbing work complies with infection prevention and control (IPC) standards and hospital hygiene protocols.

• Adhere to national construction and sanitation codes.

Support to Infrastructure Projects

• Participate in the planning and implementation of plumbing work for new hospital buildings, renovations, or facility upgrades.

• Work with engineers and contractors during hospital construction and refurbishment.

Documentation and Reporting

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• Maintain records of maintenance schedules, repairs, and materials used.

• Report any major plumbing issues or risks to the Hospital Maintenance Officer or Facility Manager.

• Track usage and request plumbing materials and tools as needed.

Collaboration and Communication

• Coordinate with other maintenance staff (electricians, carpenters, biomedical technicians) to support smooth hospital operations.

• Communicate with clinical staff to schedule plumbing work that minimizes disruption to patient care.

Emergency Preparedness

• Be on-call or available for after-hours plumbing emergencies, especially in critical areas such as operating theaters and intensive care units.

• Support the hospital's emergency response plan in case of floods, water contamination, or infrastructure failure.

Energy and Water Efficiency

• Recommend and install water-saving devices and improve systems to reduce water wastage.

• Help the hospital implement environmentally sustainable plumbing practices.

Qualifications

• Advanced Diploma in Plumbing with 0 Year of relevant experience

• Bachelor's Degree in Plumbing with 0 Year of relevant experience

Required competencies and key technical skills

• Quality control analysis skills

• Knowledge of civil engineering and physical designs review/analysis

• Knowledge and understanding of the Rwanda Infrastructure sector

• Interpersonal skills

• Independent with ability to exercise fair judgment and proactively develop creative solutions to problems;

• Planning & Organizational Skills

• Knowledge in identifying potential sites for development

• Demonstrated deep knowledge in infrastructure technologies

• knowledge of the principles and practices of urban planning and policy making

• Knowledge in standards required to preserve the Master Plan

• Demonstrated expertise across operations, engineering and architecture

• Knowledge of infrastructure deployment, testing and deployment processes

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

• Strong analytical skills and attention to detail

• knowledge of hospital infrastructure planning and design is an added value

• Understanding of hospital design and patient flow

• Knowledge of CAD, computer assisted drawing is an added value

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4. Job Title: Procurement Officer

Job responsibilities

Responsibilities of a Procurement Officer at Level Two Teaching Hospital

Procurement Planning

• Develop and implement the hospital’s annual procurement plan in coordination with department heads.

• Forecast demand for medical supplies, pharmaceuticals, equipment, and services.

• Align procurement activities with budget allocations, work plans, and priority needs.

Purchasing and Supplier Management

• Initiate and process purchase requests and orders in accordance with procurement laws and internal procedures.

• Identify, evaluate, and manage qualified vendors and service providers.

• Obtain and evaluate quotations, bids, and proposals, ensuring value for money and quality.

Tendering and Contracting

• Prepare and manage tender documents, including requests for quotations (RFQs), bids (RFBs), or proposals (RFPs).

• Organize and facilitate tender evaluation committees, ensuring transparency and fairness.

• Draft and oversee procurement contracts in coordination with legal and finance departments.

Compliance and Documentation

• Ensure all procurement processes comply with: National public procurement laws Institutional guidelines Donor-specific rules (if applicable, e.g., CDC, Global Fund)

• Maintain accurate and complete procurement records, bid evaluations, contracts, and delivery notes.

Inventory and Supply Chain Coordination

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• Coordinate with the storekeeper and pharmacy to avoid stockouts or overstocking.

• Track the delivery and receipt of goods to ensure they match specifications, quantities, and quality standards.

• Assist in monitoring supplier performance and contract execution.

Reporting and Analysis

• Prepare monthly, quarterly, and annual procurement reports for hospital management and external audits.

• Analyze procurement data to identify spending trends, cost savings, and improvement areas.

Internal and External Audits Support

• Facilitate access to procurement documents during audits or supervisory visits.

• Respond to audit findings and implement recommendations to strengthen procurement processes.

Ethical and Transparent Practices

• Uphold the principles of integrity, fairness, and non-discrimination in all procurement activities.

• Report and avoid any conflict of interest, favoritism, or corruption.

Teamwork and Coordination

• Work closely with the finance, administration, and medical teams to align procurement with service delivery needs.

• Participate in hospital planning, budgeting, and review meetings.

Capacity Building and System Improvement

• Stay updated on procurement regulations and best practices.

• Recommend system improvements and participate in e-procurement, digital recordkeeping, or other innovations.

Qualifications

• Purchasing and Supply Chain Management, Procurement, Management, Accounting, Law, Public Finance, Economics or Civil Engineering with 0 Year of relevant experience

Required competencies and key technical skills

• Understanding of public procurement laws and procedures in Rwanda

• Experience of working with E-government, procurement system or other procurement software

• Knowledge of procurement techniques as well as in market practices

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

• Analytical skills;

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5. Job Title: Customer Care Officer

Job responsibilities

Responsibilities of a Customer Care Officer at a Medicalized Health Center

Patient Reception and Guidance

• Welcome patients and visitors warmly and guide them through service areas (e.g., consultation rooms, laboratory, pharmacy).

• Provide clear instructions on where and how to access services.

Handling Patient Inquiries and Complaints

• Respond to questions or concerns raised by patients and provide accurate information about health services.

• Receive, document, and address complaints or refer them to the appropriate staff or manager for resolution.

• Maintain a patient complaints/suggestions register and ensure proper follow-up.

Promoting Patient Rights and Responsibilities

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• Educate clients on their rights and responsibilities, including respect, confidentiality, and procedures for feedback.

• Ensure that customer service charters and health center information are visible and accessible.

Monitoring Client Satisfaction

• Conduct patient satisfaction surveys or exit interviews regularly.

• Analyze feedback to identify trends and report findings to health center management for service improvement.

• Collaborate in implementing corrective actions based on client feedback.

Supporting Effective Communication

• Act as a liaison between patients and clinical or administrative staff to ensure clear, respectful communication.

• Support translation and explanation of medical or administrative information when needed.

• Assist with public announcements, education sessions, or awareness activities in the waiting area.

Maintaining a Professional Environment

• Promote a culture of respect, privacy, and non-discrimination among staff and clients.

• Help ensure the waiting area is orderly, clean, and welcoming.

Reporting and Documentation

• Prepare regular reports on client feedback, complaints, compliments, and trends.

• Support monitoring of client flow and suggest improvements to reduce waiting time or congestion.

Collaboration with Health Center Staff

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• Work closely with the health center head, nurses, data clerks, and social workers to improve patient experience.

• Participate in staff meetings, trainings, and planning sessions to promote quality improvement.

Confidentiality and Ethics

• Maintain strict confidentiality of patient information and personal concerns shared during interactions.

• Uphold ethical standards in all client relations.

Support to Health Promotion and Outreach

• Help share accurate messages about available services, prevention, and wellness.

• Assist with community mobilization or special campaigns (e.g., vaccination, HIV testing).

Qualifications

• Bachelor's Degree in Communication, Public Relations, Office Management, Marketing, Hotel and Restaurant Management, Customer Relations, Hospitality Management, travel and tourism management with 0 Year of relevant experience

Required competencies and key technical skills

• Time management skills

• Office management skills

• Verbal, non-verbal and written communication skills

• Confidentiality, ethical and teamwork skills;

• Analytical and problem solving skills

• Analytical skills;

• Judgement and decision making skills

• Excellent communication

• Fluent in Kinyarwanda ,English and/or French ;knowledge of all is an advantage

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6. Job Title: Accountant

Job responsibilities

Responsibilities of an Accountant at Health Center Level

Financial Record Keeping

• Maintain accurate and up-to-date financial records including receipts, payments, payrolls, and procurement documents.

• Prepare and maintain cash books, ledgers, and journal entries.

• Ensure all transactions are properly recorded and filed for audit purposes.

Budget Management

• Participate in budget planning and preparation with the Health Center Manager and other departments.

• Monitor budget execution and ensure expenditures are within approved limits.

• Alert management on any budget variances or shortfalls.

Cash and Bank Management

• Handle petty cash and bank transactions according to financial procedures.

• Prepare bank reconciliations regularly.

• Ensure secure management of cash and prompt banking of revenues.

Procurement and Payment Processing

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• Verify the accuracy and authenticity of invoices, quotations, and procurement documents.

• Ensure timely processing of payments for goods, services, and staff allowances.

• Monitor supplier payments and ensure compliance with procurement policies.

Financial Reporting

• Prepare and submit monthly, quarterly, and annual financial reports to the District Health Office and/or donors (if applicable).

• Support financial reporting for specific projects, such as donor-funded programs (e.g., Gavi, Global Fund, PEPFAR).

• Provide financial data for audits and reviews.

Compliance and Audit Support

• Ensure compliance with government financial regulations, accounting standards, and internal controls.

• Facilitate internal and external audits, including providing necessary documents and responding to queries.

• Implement audit recommendations to improve financial management.

Payroll and Staff Payments

• Prepare and manage monthly payroll including staff salaries, deductions, and benefits.

• Maintain updated records of staff contracts, payments, and statutory contributions (e.g., pension, taxes).

Asset and Inventory Management

• Maintain fixed asset registers and monitor the use of health center assets.

• Support stock verification and ensure inventory records match financial records.

Support to Program Implementation

• Provide financial inputs during planning and implementation of health programs and outreach activities.

• Ensure proper financial documentation and accountability for program funds and advances.

Coordination and Capacity Building

• Work closely with the Health Center Manager, Data Manager, and other departments to ensure smooth operations.

• Participate in training sessions and meetings organized by the District or partners to strengthen financial management skills.

Qualifications

• Bachelor's Degree in Accounting, Finance with 0 Year of relevant experience

• Advanced Diploma in Public Finance, Accounting with 0 Year of relevant experience

Required competencies and key technical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Knowledge of accounting, financial reporting and auditing standards (Such as IPSAS, IFRS; ISSAs)

• Proficiency in financial management systems

• Risk Resource management skills

• Results oriented

• Digital literacy skills

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

• Analytical skills;

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7. Job Title: Social Worker

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Job responsibilities

Responsibilities of a Social Worker at Health Center Level under AHF-Rwanda

Psychosocial Support to PLHIV (People Living with HIV)

• Provide individual and group counseling for newly diagnosed clients, adolescents, pregnant women, and others living with HIV.

• Offer emotional support to patients coping with stigma, disclosure issues, or mental health concerns related to their HIV status.

Linkage to Care & Retention

• Ensure that newly diagnosed HIV clients are linked to care immediately and begin ART as per national and AHF guidelines.

• Follow up with clients who miss appointments or are lost to follow-up (LTFU) to bring them back into care.

• Maintain contact tracing and linkage registers.

Client Education & Adherence Support

• Educate clients on treatment adherence, disclosure, prevention, and healthy living.

• Support clients to form or participate in adherence support groups (e.g., expert clients, PLHIV peer groups, mentor mothers).

• Work closely with clinical staff to identify clients at risk of poor adherence and provide counseling.

Home Visits and Community Follow-up

• Conduct home visits for psychosocial assessment, defaulter tracing, or family support.

• Collaborate with community health workers (CHWs) to ensure consistent follow-up of vulnerable clients.

Case Management for Vulnerable Populations

• Identify and support orphans and vulnerable children (OVC), adolescents, pregnant and breastfeeding women, and clients with socio-economic challenges.

• Link clients to available social support services (e.g., food support, school assistance, income-generating activities).

Stigma and Discrimination Reduction

• Organize community sensitization sessions to reduce HIV-related stigma.

• Support clients in safe disclosure and dealing with discrimination in families or communities.

Coordination and Documentation

• Work closely with nurses, data managers, M&E staff, and AHF focal persons to coordinate care.

• Maintain confidential and accurate records of all social work activities.

• Prepare monthly reports and submit them to the Health Center Director or AHF Site Coordinator.

Participation in Program Activities

• Participate in multidisciplinary meetings, outreach events, and quality improvement initiatives led by AHF or the health center.

• Support implementation of AHF-supported initiatives like ART campaigns, adolescent clubs, and positive living programs.

Qualifications

• Advanced Diploma in Social Work, Sociology, Social Studies with 0 Year of relevant experience

• A2 In Social Work with 0 Year of relevant experience

Required competencies and key technical skills

• Management, planning and coordination skills

• Knowledge of Rwanda social safeguard guidelines

• Knowledge of Donor’s social safeguard guidelines

• Ability to establish and maintain effective working relationships with donors, implementing partners and other stakeholders

• Demonstrate professionalism and integrity

• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

• Social orientation skills

• Proves Professionalism, strong Communication skills, Teamwork, leadership and advocacy skills

• ability to engage and communicate with diverse population and group of all sizes

• Adequate knowledge of the ways to fight against HIV and AIDS

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