To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.
Key Duties and Responsibilities
- Manage the end-to-end verification of pension benefit applications, ensuring thorough review and accurate handling of all claims, including old age, invalidity, anticipated, and survivors benefits.
- Ensure all pension applications meet eligibility criteria, and comply with policies, legal standards, and social security regulations.
- Lead and manage the pension verification team, including recruitment, training, performance evaluation, and professional development to maintain a high standard of service and integrity in claim verifications.
- Coordinate, analyze, and approve investigation reports on pension files requiring further inquiry, ensuring thorough evaluation, accuracy, and compliance with legal and organizational standards before final approval or resolution.
- Act as the primary liaison for banks in the pension payments process, offering expert guidance, resolving issues efficiently, and ensuring clear and consistent communication to facilitate smooth transactions and compliance with regulatory standards.
- Provide support to pensioners and employees regarding the verification process, assisting them with queries, clarifications, and the status of their claims.
- Identify and mitigate risks related to the pension verification process, including fraud detection and prevention, ensuring transparency and integrity in claim verifications.
- Regularly review and improve pension verification procedures, enhancing overall efticiency, accuracy, and experience for both team members and beneficiaries.
- Analyze data related to pension verification activities, identifying trends, issues, and areas for improvement to inform strategies and ensure compliance and accuracy
Key Qualifications and Experience
- Master's degree in finance, Economics, Actuarial science, Social Protection Financing, Accounting, Business Management, Social Sciences or a relevant field with at least 3 years' relevant experience, 3 of which should have been in a Senior Officer role. OR
- Bachelor's degree in finance, Economics, Actuarial science, Accounting, Business Management, Social Sciences or a relevant field with at least 5 years' relevant experience, 4 of which should have been in a Senior Officer role.
Key competencies
Technical Competencies:
- The role holder should possess pension and benefit management experience
- The incumbent must understand retirement provisions
- The job holder must be conversant with the social security legislation and other relevant laws
Behavioral Competencies:
- Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences.
- Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike.
- Must be open to change and adapt established methods for new uses within the institution.
Additional Information:
- RSSB reserves the right to appoint or to issue an employment contract to the successful andidate.
- RSSB reserves the right to add additional shortlisting criteria not mentioned in the job osting in case of many applicants.
Interested candidates are advised to visit the RSSB website for a more detailed job escription for the role, and submit your application online by Friday, 04th September 2026.
in addition, please attach a curriculum vitae that contains details of your qualifications, experience, and positions held relevant to this role. Include your day and evening telephone mumbers, email address, names and address of three professional referees. Also, attach copies of your ID, License, and academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
Application Portal: Please Apply Here
Expiration Date: 04th/September/2026
RSSB is an Equal Opportunity Employer
Leave A Comment