Receptionist (4)

Job responsibilities

1. Ensuring timely guidance of NIDA visitors:

• ? Guide visitors efficiently to their intended destinations;
• ? Deliver exceptional customer service and support;
• ? Manage visitor access through secure badge issuance while maintaining vigilant observation of premises security.

2. Providing comprehensive orientation and guidance to all visitors/customers

• ? Maintain clear and professional communication with all visitors/customers;
• ? Address visitor and customer enquiries promptly and accurately;
• ? Document and track customer feedback through systematic record-keeping;
• ? Ensure feedback collection points are properly maintained across all NIDA locations;
• ? Process all customer feedback and enquiries through appropriate supervisory channels for analysis and response;
• ? Efficiently manage incoming NIDA courrier and route to relevant departments

3. Ensure that NIDA‘s lobby remains organized at all times

• ? Follow up with relevant units to ensure all necessary information and
• support are provided to keep the reception areas updated.

Qualifications

• Advanced Diploma in Office Management
• 0 Year of relevant experience
• Bachelor's Degree in Communication
• 0 Year of relevant experience
• Bachelor's Degree in Office Management
• 0 Year of relevant experience
• Advanced Diploma in Communication
• 0 Year of relevant experience
• Advanced Diploma in Public Relations
• 0 Year of relevant experience
• Advanced Diploma in Marketing
• 0 Year of relevant experience
• Advanced Diploma in Customer Relations
• 0 Year of relevant experience
• Advanced Diploma in Linguistics and Literature
• 0 Year of relevant experience
• Bachelor's Degree in Customer Relations
• 0 Year of relevant experience
• Bachelor’s degree in Marketing
• 0 Year of relevant experience
• Bachelor’s degree in Public Relations
• 0 Year of relevant experience
• Bachelor's degree in Linguistics and Literature
• 0 Year of relevant experience
• Bachelor's Degree in Translation and Interpretation Studies
• 0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
• 0 Year of relevant experience
• Advanced Diploma( A1) in Translation or Interpretation
• 0 Year of relevant experience
• Advanced Diploma in Hospitality Management
• 0 Year of relevant experience

Required competencies and key technical skills

• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Knowledge of customer service practices
• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
• Analytical skills;