Relationship Managers, Business Banking

Job Purpose

Reporting to the Branch Manager ,the Job holder will be responsible of developing and maintaining Business Banking account relationship to maintain and grow the Business banking balance sheet (Customers Deposits and Loans & Advances) and sustain a profitable Business banking portfolio. The jobholder will also be responsible for managing strategic partnerships, which is important for Business Banking growth. The jobholder is also responsible for maintaining and growing the Biashara Club proposition as one key strategy for Banking relationship management and customer loyalty.

Main Responsibilities

• Marketing new Business and managing existing Business to enable the bank to realize revenue targets which are prescribed without compromising on credit risk appetite.

• Grow and monitor the Business banking asset and liability portfolio with aim of ensuring that it remains profitable and of quality.

• Particularly responsible for growing the Business Tier 1 portfolio as per the bank Business strategy and in the region assigned.

• Maintain excellent relationship with existing and prospects Business clients to sustain Business growth and increased wallet share and customer profitability.

• Initiate credit facilities through in-depth quality preliminary analysis.

• Process credit applications within stipulate TAT to ensure delightful customer experience.

• Resolve retail Business customer inquiry to improve customer satisfaction.

• Prepare weekly sales report, Monthly portfolio report including credit reviews, monthly pipelines.

• Monitoring loan facility, detect and restore to performing, all debts falling into arrears to performing debts with aim to insure minimum portfolio at risk. Properly handover to recovery units all loans downgraded to the grade 3

• Promote alternative channels through raising the usage of internet banking, Mobile banking, and cards by Business customers. Acquire, train, and ensure retention of merchants & Agents through effective relationship management.

• Manage strategic partnerships important for Business Banking Growth.

• Maintain and grow the Biashara Club proposition through onboarding of new members and retention of existing members

Daily Responsibilities:

• To prepare daily, weekly, and monthly Business performance report

• To meet, identify and evaluate customers' or prospects' financial needs to mobilize new accounts, deposits and quality loans.

• To monitor the utilization of drawn facilities and prevent migration to NPL and overdrawn accounts.

• Capture Business Banking credit applications in Credit Quest.

• Mobilize deposits

• Make customers (prospects, existing, agents, merchants and partners) call visits.

• Biashara Club Management

Educational qualifications and work experience:

• Bachelor’s degree in business Related

• Master’s Degree in MBA

• Professional Qualifications in Banking

• 5 years of minimum experience In Sales, Credit appraisal and lending, General Banking, Relationship Management, Stakeholder management