Relationship Senior Officer - Personal Banking
Equity Bank Rwanda | Post type: jobs June 19, 2025 - Deadline 22/06/2025 | NumberOfPosition [1]

Job description

CAREER OPPORTUNITIES AT EQUITY BANK.

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda PLC is seeking a competent individual to serve in the following role: Relationship Senior Officer – Personal Banking.

RELATIONSHIP SENIOR OFFICER - PERSONAL BANKING

Job Purpose

The purpose of this job holder is to ensure the day- to-day timely customer credit facilities review and ensure impeccable customer experience.

Key Duties & Responsibilities

• Increase the bank customer base through new account opening, manage customer accounts, ensuring all documentation is accurate and up to date.
• Providing exceptional customer service to the existing/new customers,
• Build and maintain strong relationships with customers, understanding their financial needs, and providing tailored advice and solutions to help them achieve their financial goals,
• Promote and cross-sell banking products and services including current accounts, savings accounts, retail loans, debit cards & credit cards,
• Adhere to all banking regulations, policies, and procedures to minimize risk and ensure compliance.
• Ensuring growth in high quality asset portfolio.
• Monthly reviewing of existing facilities and champion debt recovery of his/her portfolio.
• Managing a portfolio by monitoring adherence to set conditions of sanction.
• Ensuring 100% compliance to the Bank’s lending policy.
• Ensuring turnaround time of Bank facilities as per the Bank credit policy.
• Ensuring authentication of documents related to facility appraisals &securities/collaterals.
• Preparing, analyzing and submitting accurate personal loan applications.
• Providing training & coaching customers on nancial literacy.
• Advising the Bank on acceptable lending risks.
• Maintaining individual portfolio at the acceptable PAR level.
• Any other duty assigned by the line manager.
• Able to negotiate MOUs with dierent institutions

Qualification, Experience, Skills and Attributes

• Bachelor’s degree in a Business-related field.
• Minimum 3 years of service in the bank with at least 2 years in credit.
• Thorough knowledge of bank, credit policies & procedures.
• Strong analytical skills to interpret and evaluate nancial statements
• Good understanding of the banking industry
• Sales and Relationship Management skills
• Profficient in the use of various Microsoft Office Applications
• Excellent Communication Skills, Both Verbal and Written,
• Sound judgment.
• Adaptable to Change.
• Driven to Achieve Results.
• Action Planning, and Prioritization Skills.
• Ability to Work with a Team.

If you meet the above requirements, submit your application quoting the job opportunity you are applying for as subject of your email through the email address below by 22nd June 2025. Please include detailed Curriculum Vitae, copies of the relevant certicates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.

Email to: jobsrwanda@equitybank.co.rw

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.

You Might Also Like

Accountant at King Faisal Staff Solid July 29, 2025

Pharmacist at King Faisal Hospital Rwa July 29, 2025