Salesforce Administrator

The Salesforce Administrator role will be based in the Kigali Office.

Duties and responsibilities

User Support & Training

• Serve as the primary point of contact for Salesforce and TaroWorks inquiries, technical issues, and support requests from staff across all country offices, providing timely and effective resolutions
• Diagnose and troubleshoot user challenges on both Salesforce and TaroWorks platforms, escalating complex technical issues to the Salesforce Lead
• Deliver comprehensive onboarding training for new Salesforce and TaroWorks users, and continuous learning sessions to enhance platform proficiency and adoption rates
• Provide flexible support coverage accommodating multiple time zones to ensure global staff receive consistent assistance across all systems
• Work closely with the IT Coordinator and the rest of the systems team to ensure seamless integration across platforms and coordinated support for organization-wide technology initiatives

System Configuration & Maintenance

• Configure and customize Salesforce components including objects, fields, page layouts, record types, and workflows to align with evolving organizational requirements
• Administer user accounts, profiles, roles, permission sets, and sharing rules to maintain appropriate access levels and system security across Salesforce and TaroWorks
• Design and build custom reports and dashboards 
• Develop and implement automation solutions using flows, process builder, and validation rules to streamline workflows and reduce manual effort
• Conduct proactive system maintenance including data cleanup initiatives, and duplicate record management

Documentation

• Maintain comprehensive documentation of Salesforce configurations, customizations, and processes
• Facilitate requirements gathering sessions to document, clarify, and validate needs for new features, reports, mobile forms, or system enhancements

Qualifications

Minimum Qualifications

• 2+ years in Salesforce administration, including Sales Cloud
• Salesforce Administrator certification (or the ability to attain within 3 months of employment)
• Strong understanding of Salesforce architecture and data model
• Understanding of mobile data collection applications
• Experience with configuration tools in Salesforce, such as Process Builder, Workflow Rules, Flow Automation, and Validation Rules
• Proven ability to design and implement new processes and facilitate user adoption
• Ability to work independently and manage multiple priorities effectively
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Devout love of organization, detail, and process
• Commitment to provide high quality "customer service" to users
• Personal initiative that allows you to excel in an unstructured workplace
• Strong desire to self-educate and use new and emerging technologies and software
• Commitment to continual improvement and adaptability to change
• Experience in a remote or hybrid work environment

Desired Qualifications

• Bachelor's degree in related field such as Computer Science, Information Technology, or Data-related field
• Additional Salesforce certifications (Administrator, Advanced Administrator, Business Analyst, etc.)
• Knowledge of Salesforce NPSP (Nonprofit Success Pack)
• Knowledge of best practices for data security and compliance
• Experience working with multicultural and globally distributed teams
• Non-profit sector experience
• Knowledge of Kinyarwanda and English preferred

Working conditions

We have seen firsthand the benefits of a diverse team, and the strength that comes with diversity in experience, background, and perspective. We strongly encourage applications from individuals that would bring a unique or underrepresented perspective to our organization. Bridges to Prosperity works to create a high-energy and team-oriented environment. The Salesforce Administrator must self-manage to ensure they are providing appropriate support to all members of the team.

Physical requirements

The employee is required to regularly work at a computer and occasionally lift products or supplies up to 20 pounds.

Direct reports

N/A

Application guidelines

We have seen firsthand the benefits of a diverse team, and the strength that comes with diversity in experience, background, and perspective. We strongly encourage applications from individuals that would bring a unique or underrepresented perspective to our organization.

CV Guidelines:

• Length: Maximum 2 pages.
• Education: Highlight relevant diplomas, degrees and recognized certifications 
• Exclude: personal information (photos, gender, religion, marital status, number of dependents), non-certified training.

Apply to this opportunity here: https://fika.bamboohr.com/careers/83

Application deadline: February 15th, 2026 – February 28th, 2026