Rwanda Social Security Board (RSSB) Overview
The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).
Job details
Key Duties and Responsibilities
- Develop and implement technology training programs for staff at all levels.
- Conduct needs assessments to identify knowledge and skill gaps related to technology use.
- Create and maintain knowledge bases, business process documentation, and other materials to support ongoing technology adoption.
- Promote a culture of continuous learning and digital innovation.
- Identify and address technology adoption challenges and propose effective solutions.
- Collaborate with the Technical Support team to ensure seamless troubleshooting and user support during training transitions.
- Gather feedback from users to continuously improve training and adoption methodologies.
- Analyze and report on technology adoption metrics and provide insights for improvement.
- Perform any other related duties as assigned by the manager.
Key Qualifications and Experience
The successful candidate must have at least:
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Bachelor’s degree in a relevant field (e.g., Information Technology, Business Administration, or Education) or equivalent experience.
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Preferably 2 years of experience in technology training, change management, or technology adoption roles.
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Strong understanding of adult learning principles and instructional design methodologies.
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Experience with developing and delivering training materials and programs.
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Familiarity with various enterprise technologies, systems, and processes (e.g., ERP, CRM, document management, collaboration tools).
Technical Competencies:
- Proficient in learning management systems (IMS) and e-leurning authoring tools.
- Knowledge of project management principles and methodologie
- Excellent documentation and technical writing skit
Behavioral Competencies:
- Exceptional communication and presentation abilities.
- Strong interpersonal and relationship-building skills.
- Ability to simplify complex technical concepts for diverse audiences
- Excellent problem-solving and analytical skills.
- Organined and detail-oriented approach
Work Environment:
- Office-based role with potential for on-site support visits.
- Ability to work in a fast-paced and dynamic environment.
- Occasional on-call or after-hours support may be required.
Additional Information:
RSSB reserves the right to appoint or to issue an employment contract to the successful candidate. We encourage young people and all qualified applicants to apply.
Please note that RSSB retains the right to shortlist only candidates who best meet the qualifications and requirements for the role.
Interested candidates are advised to submit applications online by Friday 17, October 2025- Application link: https://tally.so/r/nWy4bJ
In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
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