Within the Customer Service function, it is the analyst’s responsibility to deliver management reports to the customer service (operations) manager for monitoring and controlling the performance of the team, customer facing processes and making decisions. Management reporting has to be conducted in line with the applicable HEINEKEN Rules, Standards and Procedures. The Customer Service Analyst is responsible for gathering and interpreting data to identify improvement areas and monitor the progress of improvement projects. Within the daily job, the Customer Service analyst collaborates with internal stakeholders from logistics, financial control, Sales, and IT amongst others
We are seeking to hire qualified and dedicated Warehouse Controller at Job Grade 5 reporting to the Warehouse Operations Supervisor, at our Soft Drink Plant in Kigali.
JOB PURPOSE
Sales delivery, truck loading and offloading activities.
Inventory management
Storage Activities
Activities relating to customer complaints management
Documents management
Reporting and continuous improvement
Collaboration with other stakeholder
Education background, knowledge, and experience
Education background
Preference for experience in: Supply chain operation, finance, or business administration
Functional competencies
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