Customer Experience Manager
COPEDU PLC | Post type: jobs March 4, 2024 - Deadline 30/11/-0001 | NumberOfPosition [1]

COPEDU PLC Overview

COPEDU PLC, is a trading company engaged in savings and credits. It was registered as a trading company in the Development Bank (RDB) on February 21, 2013 and licensed by the Central Bank of Rwanda (BNR) on 13/03/2014 to operates as a microfinance institution in Rwanda.

Job Title: Customer Experience Manager

General Description

The Customer Experience Manager will play a pivotal role in ensuring the seamless delivery of services to our valued customers. This role encompasses overseeing various touchpoints of customer interaction to enhance satisfaction and loyalty.

Task Descriptions

Develop strategies to improve overall customer experience across all channels;
Analyze customer feedback and implement necessary changes to enhance satisfaction levels;
Collaborate with cross-functional teams to address customer pain points and streamline processes;
Monitor key performance indicators related to customer satisfaction and retention;
Lead initiatives to train and empower frontline staff to deliver exceptional customer service;
Implement systems and processes to ensure efficient handling of customer queries and complaints;
Stay updated on industry trends and best practices in customer experience management.

Requirements

Bachelor’s degree in business administration, Marketing, or a similar field;
At least 4 years of experience in a customer-facing role;
Strong communication and interpersonal skills;
Analytical mindset with the ability to interpret data and derive actionable insights;
Proficiency in CRM software and other relevant tools;
Excellent problem-solving abilities and a customer-centric approach;
Ability to work well under pressure and meet tight deadlines;
Flexibility to adapt to changing customer needs and business priorities.

All applications must include a motivation letter, a copy of the ID, a detailed Curriculum Vitae including three references, and a copy of the notified degrees, these documents should be sent to the following e-mail address: hr-recruitment@copeduplc.rw no later than March 11, 2024. Only selected candidates will be contacted.

Done at Kigali on February 27th, 2024.

MUYANGO Raïssa

Managing Director

All Jobs and Opportunities Published on cyizere.com are completely free to apply. A candidate should never pay any fee during the recruitment process. Even if Cyizere, Inc. | Careers team does its best to avoid any scam job or opportunity offer, if you doubt about the eligibility of any offer do not apply and notify us via this email: info@cyizere.com. Remember to never pay any fee to have a job or get any opportunity. If you do so, do it at your own risk.