Ion Plus Technology LTD Overview
Ion Plus Technology LTD is a software and financial technology company based in Kigali, Rwanda ,the firm develops enterprise software platforms for educational institutions and financial service providers, specializing in management systems and digital payment solutions.
Application Deadline: 18th August 2026
About the Role
We are looking for a motivated and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for supporting customers, addressing their needs, following up on customer issues, and ensuring a positive customer experience.
Key Responsibilities
- Support and communicate with customers professionally.
- Respond to customer inquiries and resolve issues promptly.
- Follow up with customers to ensure satisfaction.
- Help customers effectively use our products and services.
- Collect and communicate customer feedback to the team.
- Maintain good relationships with customers.
Requirements
- Strong communication and interpersonal skills.
- Customer-focused and professional attitude.
- Good problem-solving and follow-up skills.
- Ability to work independently and as part of a team.
- Good organizational skills.
- Previous experience in customer service, customer success, or a related position is an advantage.
How to Apply
Interested candidates should submit their CV and Application Letter to career@ionplustech.com Application Deadline: 18th August 2026
Only shortlisted candidates will be contacted.
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